Escrow Processor

About the role

The Escrow Processor manages real estate transactions from contract receipt through closing, ensuring all documentation is collected, title issues are resolved, and files are prepared accurately and efficiently. This role provides exceptional customer service to buyers, sellers, lenders, real estate agents, and attorneys.

Responsibilities

• Process new title orders.
• Review purchase agreements and lender instructions.
• Order surveys, HOA documents, payoffs, and other required documents.
• Examine title commitments and identify title defects or requirements.
• Work with underwriters to resolve title issues and clear title objections.
• Coordinate closing schedules with buyers, sellers, lenders, attorneys, and real estate agents.
• Communicate regularly with all parties regarding transaction status.
• Verify legal descriptions, ownership information, and vesting.
• Ensure compliance with company policies, underwriter guidelines, and state and federal regulations.
• Obtain and review payoff statements and prepare disbursement information.
• Assist in verifying wires when needed.
• Maintain accurate electronic and physical transaction files.
• Assist the escrow officer or closer with pre-closing and post-closing tasks as needed.
• Meet established deadlines while managing multiple files simultaneously.
• Provide outstanding customer service throughout the transaction.

Requirements

• High school diploma or equivalent required.
• Indiana Title License.
• Indiana Notary Public License.
• Previous title, escrow, mortgage, or real estate experience preferred.
• Knowledge of title insurance practices and real estate closing procedures.
• Familiarity with title software (SoftPro, RamQuest, Qualia, ResWare, or similar) preferred.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Ability to multitask in a fast-paced environment.
• Strong attention to detail and problem-solving skills.
• Proficiency in Microsoft Office Suite, including Outlook, Word, TEAMS, and Excel.

Skills

• Understanding of title commitments and title insurance policies.
• Knowledge of deeds, mortgages, liens, easements, judgments, and legal descriptions.
• Ability to read and interpret real estate contracts.
• Strong customer service orientation.
• Ability to maintain confidentiality.
• Excellent teamwork and interpersonal skills.
• Ability to prioritize workload and meet deadlines with minimal supervision.

Preferred Experience

• 2+ years of title processing or escrow experience.
• Experience with residential and commercial transactions.
• Familiarity with state-specific title and escrow regulations.

Performance Expectations

• Maintain accurate, compliant transaction files.
• Meet company production and closing deadlines.
• Deliver exceptional customer service to all clients.
• Maintain a high level of professionalism and confidentiality.
• Contribute to a collaborative team environment.

Benefits

• Comprehensive medical, prescription, dental, and vision plans.
• 401(k) plan with a discretionary company match.
• Shareholder Purchase and Reinvestment Plan.
• Basic life and accidental death and dismemberment insurance premium paid by the company.
• Voluntary supplemental life insurance for employees, spouses, and dependent children.
• Fertility and Family Building Benefits.
• Paid Disability benefits.
• Paid time off programs.
• 11 Company paid holidays per year.
• Flexible spending account.
• Health savings account (available to High Deductible Health Plan participants only).
• Employee Assistance Program.
• Educational Assistance Program.
• Voluntary benefits, such as Critical Illness, Hospital Indemnity, Pet Insurance, and Accident Insurance.
• Title insurance policies and certain escrow services for the employee’s primary personal residence at no charge.
• Transportation benefit plan for mass transit, parking, and vanpool in several markets.

This position is located in our Valparaiso office.