Escrow Processor

Primary Responsibilities & Accountabilities

• Greet customers and vendors enthusiastically and professionally, either in person or over the phone with emphasis on representing Homestead Title and Escrow in a way that builds customer and vendor relationships and provides for a positive corporate image.
• Answer all customer inquiries in a timely and accurate manner.
• Build and maintain productive relationships with all customers; take responsibility for customer satisfaction and loyalty.
• Participate in department marketing activities which may include attending after hours functions as requested or required.
• Take on the role of the liaison with all parties in the transaction, e.g. buyer, seller, listing agent, buyer agent, lender, attorney, et al.

Pre-Closing

• Review real estate contracts and amendments/addendums.
• Review Closing and Lender Instructions for closing conditions, endorsements, and proper disbursement.
• Determine escrow requirements, clarifying buyer, seller; obtain clear title, resolving title defects, satisfying existing liens and encumbrances against property or principals.
• Provide a proactive approach to notifying customers of potential roadblocks or issues.
• Gather relevant contracts, deeds, mortgages, policies, and satisfactions for title insurance purposes.
• Ensure properties have no legal or tax-related restrictions. Ensure all prior year taxes have been paid by Seller. Ensure all HOA dues are current and/or properly prorated.
• Monitor incoming requests from water companies and staff for manually prorated bills.
• Obtain Clear to Close approval using FHA, VA, and Conventional lending guidelines.
• Review all documents for balanced, error-free Settlement, accuracy in names, accuracy in addresses, accuracy in legal description before finalizing and presenting Closing.
• Explain the costs of loans, appraisals, requirements and endorsements, and fees to closing.
• Explain closing and lender documents to all parties involved according to Presentation Standards, and obtain signatures.
• Collect and deposit payments and ‘Good Funds’.
• Verify, prior to disbursement, all private-party disbursements, to deter fraud.

Post-Closing

• Claim wires, balance file; disburse funds, deliver commission checks and documents according to instructions from Realtor or new Lender; existing Lender, and title company.
• File clean out.
• Analyze and proof all documents for typographical errors, proper signatures, proper notarization, proper legal description, omission of data, record documents with appropriate state / county agency.
• Pay all water / sewer bills.
• Resolve all post-closing quality reconciliation issues; maintain detailed records of all actions for audit purposes.

Other Duties

• Aid in training new employees.
• Ensure workload is completed in a timely manner by securing additional resources if needed.
• Coordinate processing functions for closing efficiencies and system improvements.
• Perform other related duties assigned by manager; additional hours may be required at high volume.

Skills & Competency

• High level of customer focus.
• Ability to maintain confidentiality.
• Skill in using appropriate interpersonal styles and communication methods, both verbal and written, to gain and retain business from prospects and clients.
• Superior process management, priority management, details management.
• Ability to work independently and with a team.
• Superior analytical and documentation skills.
• Ability to maintain high level of professional response in a high-stress environment.
• Ability to assess and make decisions, with focus on protecting Homestead Title and Escrow.
• Ability to foster peer relationships.

Education & Qualifications

• High School Diploma or GED required, or equivalent work experience.
• Colorado Driver’s License required.
• Colorado Notary.
• Solid working knowledge of Email, Microsoft Office Suite, and Internet.
• Solid knowledge of legal and real estate terminology, and related title insurance processes used in the preparation of title / escrow.
• Senior Escrow Officer Qualifications:
• Ten years in an active closing role.
• Solid understanding of and ability to manage foreclosures, assumptions, wraps, short sales, 1031 exchanges, owner carrybacks, construction loans and builder base files and projects.

Working Conditions/Physical Demands

• This is an office position which requires standing, sitting, walking, and ability to lift up to 25lbs.
• Reports to: Escrow Manager
• Department: Escrow
• Status: Exempt