Escrow Processor

About the role

Our escrow processor is responsible for the timely processing and preparation of our escrow files.

Responsibilities

• Prepare and send opening letters and thank you acknowledgement to all parties to the transaction.
• Confirm the accuracy of file information when matched to the original purchase contract — zip codes, property address, spelling of names, marital status of buyers, etc.
• Order title commitments and distribute to all parties.
• Clear title requirements, including survey review.
• Order and update as necessary payoffs/estoppels and surveys.
• Prepare seller documentation.
• Prepare receipts for all funds received from customers and/or lenders.
• Order wire transfers and provide wiring instructions.
• Return all calls, voicemails, and e-mails in a timely manner.
• Ability to perform all tasks of the receptionist (as backup).
• Maintain cordial relationship with realtors, lenders, builders, buyers, and sellers to promote/solicit business.
• Adhere to company policies and guidelines.
• Perform other duties as assigned.

Requirements

• Minimum of 1 year of escrow experience preferred (training can be provided).
• Knowledge of SoftPro is a plus.
• High school diploma is required.

Skills

• Adaptable: adapts to new, different, or changing requirements.
• Attentive to details: ensures accuracy in all tasks.
• Business fundamental: maintains privacy and confidentiality of company information, as well as that of customers and co-workers.
• Critical thinking: uses logical thought processes to analyze and draw conclusions.
• Customer focused: is pleasant, courteous, and professional when dealing with internal and external customers or clients.
• Decision maker: applies critical thinking skills to solve problems encountered in the workplace.
• Dependable and reliable: displays responsible behaviors at work.
• Initiative: demonstrates a willingness to work and seeks out new challenges.
• Integrity: treats others with honesty, fairness, and respect.
• Planning and organizing: plans and prioritizes work to manage time effectively and accomplish assigned tasks.
• Team player: works effectively with others and complements company culture.
• Technology: uses information technology and related applications to convey and retrieve information.