ERP Administrator

Overview

At WakeMed, our mission is to improve the health and well-being of our community—and we do it by delivering outstanding, compassionate care. We are hiring an ERP Systems Analyst to support the day-to-day operations, maintenance, and optimization of our enterprise resource planning (ERP) systems.

About the role

Serve as a key technical resource responsible for ERP operations, integrations, system monitoring, upgrades, data protection, and end-user support. Partner closely with business stakeholders to understand workflows, implement system enhancements, and ensure reliable performance across critical business applications.

Responsibilities

• Analyze business and user requirements, design solutions, and implement ERP system enhancements and change requests.
• Maintain ERP applications and integrations, including job processing, system performance, upgrades, patch management, and disaster recovery planning.
• Provide advanced Tier 3 technical support by diagnosing and resolving application, system, and job-related issues that impact business operations.
• Collaborate with department leaders and end users to evaluate workflows, improve processes, and support informed business decisions.
• Develop reporting requirements and partner with report developers to deliver operational, regulatory, and business intelligence reporting solutions.

Requirements

• Bachelor's degree in Business, Finance, Technology, or a related field.
• Three or more years of experience supporting ERP systems, business applications, or related technology solutions.
• Strong understanding of business processes and their relationship to ERP applications and system operations.
• Experience with application support, system troubleshooting, integrations, upgrades, and end-user support.
• Healthcare experience within a multi-hospital system is preferred.
• Professional certification, licensure, or registration related to your field is preferred.
• Working knowledge of ERP applications, hardware environments, and foundational AIX/Unix functionality is a plus.

Qualifications

• Bachelor's Degree in Business, Finance, Technology, or a related field.
• Three or more years of experience supporting ERP systems, business applications, or related technology solutions.
• Strong understanding of business processes and their relationship to ERP applications and system operations.
• Experience with application support, system troubleshooting, integrations, upgrades, and end-user support.
• Healthcare experience within a multi-hospital system is preferred.
• Professional certification, licensure, or registration related to your field is preferred.
• Working knowledge of ERP applications, hardware environments, and foundational AIX/Unix functionality is a plus.

Skills

• Strong understanding of business processes and their relationship to ERP applications and system operations.
• Experience with application support, system troubleshooting, integrations, upgrades, and end-user support.
• Working knowledge of ERP applications, hardware environments, and foundational AIX/Unix functionality.

Benefits

Join a collaborative team that values innovation, continuous improvement, and service excellence. We are committed to creating a positive work environment built on respect, teamwork, accountability, communication, and operational excellence.

Pay

Competitive compensation package.

Schedule

Full-time position.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care.

EEO Licensure

WakeMed is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.