ERP Administrator

Headquartered in the Pacific Northwest, Wyld produces cannabis-infused edibles and beverages using real fruit and natural flavors. Our company ethos is founded on strong values and a commitment to our communities and the Earth. Operating in AZ, CA, CO, IL, MA, MD, MI, MO, NM, NV, NJ, NY, OH, OR, OK, WA, and across Canada, Wyld embraces challenges, tests boundaries, and pushes limits in a fast-growing environment.

About the role

The ERP Systems Administrator ensures the reliable performance of ERP systems for Wyld. This role involves maintaining software, monitoring system performance, implementing upgrades, and troubleshooting issues. The administrator will handle day-to-day tasks, support ERP-related projects, and act as a liaison between functional process owners and technical resources. Additionally, this role may include training staff on ERP software and ensuring system security and efficiency.

Responsibilities

• Assist users in all aspects of ERP system use.
• Develop, recommend, and implement strategies and programs that address company objectives.
• Provide functional and technical support for the ERP and related system environments; monitor the system daily and resolve help desk requests.
• Manage the configuration and operation of a web-based ERP platform; provide technical support for ERP and software issues.
• Identify, gather, and document requirements from users and stakeholders to customize and propose technical solutions.
• Assist in integrating Salesforce with the ERP and maintain communication between the two systems.
• Work with the Business Systems team and external vendors to achieve company goals.
• Test and implement development changes in collaboration with the ERP provider/vendor.
• Ensure overall ERP and related systems health, data protection, backup, recovery, and business continuity.
• Co-lead ERP-related projects, diagnostic tests, and issue resolution to optimize system performance.
• Integrate ERP systems or its database with other key applications for data reporting.
• Ensure ERP systems and related subsystems meet security and audit requirements.
• Travel between sites as required.

Requirements

• Experience with Sage Intacct is required.
• A minimum of 3 years of experience in ERP systems and/or administration.
• Proven track record of analyzing complex processes and driving execution of improvements.
• Experience transforming data into executive-level dashboards and reports for business decisions.
• Understanding of relational databases and data integration tools.
• Strong manufacturing environment knowledge is preferred.
• Hands-on experience with the following technology stack: Windows, Microsoft Office, Slack, Sage Intacct, Power BI, Wherefour, Salesforce, Shopify eCommerce.
• Strong project management, organizational, analytical, and presentation skills.
• Demonstrated ability to apply critical thinking to develop and implement strategies that address company objectives.
• Strong interpersonal skills and ability to interact professionally with all levels of the organization.
• Growth mindset and willingness to take ownership.
• Ability to think quickly and problem-solve effectively.
• Basic math skills: addition, subtraction, multiplication, and division.
• Ability to work with a strong sense of urgency while maintaining accuracy in a fast-paced manufacturing environment.
• Ability to read, write, and communicate effectively in English.
• Familiarity with basic computer applications, including Microsoft Office, Google Workspace, and work management systems such as Slack or Jira.
• Ability to handle confidential and sensitive information with professionalism and discretion.
• Must be at least 21 years of age, as required by applicable state regulations.
• Must successfully complete a pre-employment background check, where permitted by law.
• Must obtain and maintain all licenses, permits, certifications, or registrations required by applicable laws.
• ServSafe Certification or Food Handler's Card is preferred, where applicable.
• Compliance with all company safety, sanitation, quality, and food safety policies is required at all times.
• Must be willing to work a flexible schedule.

Benefits

• Competitive salary of $110,000 - $130,000 per year.
• 11 paid holidays.
• 120 hours of PTO.
• 401K retirement plan.
• Fully paid health, dental, and vision insurance.