ERP Administrator

Headquartered in the Pacific Northwest, Wyld produces premium cannabis-infused edibles and beverages using real fruit and natural flavors. Our company ethos is founded on strong values and our Pillars of Commitment to communities and the Earth. Operating in AZ, CA, CO, IL, MA, MD, MI, MO, NM, NV, NJ, NY, OH, OR, OK, WA, and across Canada, Wyld embraces challenges, tests boundaries, and is always ready for adventure.

About the role

The ERP Systems Administrator ensures the reliable performance of ERP systems for Wyld. This role maintains the software, monitors system performance, implements upgrades, and troubleshoots issues. The administrator acts as a liaison between functional process owners and technical resources, supports integration projects, and occasionally trains staff on ERP usage. A flexible schedule is required.

Responsibilities

• Assist users in all aspects of ERP system use
• Develop, recommend, and implement strategies and programs that address company objectives
• Provide functional and technical support for the ERP and related system environments; monitor daily and resolve help desk requests
• Manage the configuration and operation of a web-based ERP platform; provide technical support for ERP and software issues
• Identify, gather, and document requirements from users and stakeholders to customize and propose technical solutions
• Assist integration of Salesforce with the ERP and maintain communication between the two systems
• Work with the Business Systems team and external vendors to achieve company goals
• Test and implement development changes in collaboration with the ERP provider/vendor
• Ensure overall ERP and related systems health, data protection, and business continuity
• Co-lead ERP-related projects, diagnostic tests, and issue resolution to optimize system performance
• Integrate ERP systems or its database with other key applications for data reporting
• Ensure ERP systems and related subsystems meet security and audit requirements
• Travel between sites as required

Requirements

• Experience with Sage Intacct is required
• Minimum of 3 years of experience in ERP systems and/or administration
• Proven track record of analyzing complex processes and driving execution of improvements
• Experience transforming data into executive-level dashboards and reports for business decisions
• Understanding of relational databases and data integration tools
• Strong manufacturing environment knowledge is preferred
• Hands-on experience with: Windows, Microsoft Office, Slack, Sage Intacct, Power BI, Wherefour, Salesforce, Shopify eCommerce
• Strong project management, organizational, analytical, and presentation skills
• Ability to apply critical thinking to develop and implement strategies addressing company objectives
• Strong interpersonal skills and ability to interact professionally at all organizational levels
• Growth mindset with a willingness to take ownership and roll up sleeves when necessary
• Ability to think quickly, problem-solve effectively, and communicate clearly
• Basic math skills: addition, subtraction, multiplication, and division
• Ability to work with urgency while maintaining accuracy in a fast-paced manufacturing environment
• Must be at least 21 years of age
• Must successfully complete a pre-employment background check
• Must obtain and maintain all required licenses, permits, certifications, or registrations
• ServSafe Certification or Food Handler's Card is preferred, where applicable
• Compliance with all company safety, sanitation, quality, and food safety policies is required

Benefits

• Competitive salary of $110,000 - $130,000 per year
• 11 paid holidays
• 120 hours of PTO
• 401K retirement plan
• Fully paid health, dental, and vision insurance