ERP Administrator

About the role

This individual will add to the effectiveness of the entire organization by helping to ensure streamlined usage of our Infor M3 platform. They will administer major configurations, provide change and security controls, and serve as an in-house expert and escalation point for the product.

Qualifications

Education & Experience:

• 5–7 years of ERP experience with 3+ years specifically with Infor
• Hands-on experience with Infor ION (workflows, ION API, ION Desk) and Infor Document Management (IDM)
• Experience with industry standards including REST APIs, SFTP
• Experience interfacing with multiple systems, vendors, and trading partners
• Ability to clearly communicate requirements, challenges, and next steps
• Bachelor’s degree or equivalent

Preferred:

• Infor M3 certifications
• Experience with an ERP migration

Responsibilities

• Support document creation and handling using Infor Document Management (IDM)
• Maintain and update print/output forms and templates in coordination with business owners
• Ensure the reliable operations of printing functions
• Primary process owner of system integrations using MEC, ION, IDM (e.g., EDI, shipping integrations, bank connections)
• Build, troubleshoot, and maintain ION workflows
• Administer user access and permissions
• Identify possible solutions for needed integrations and processes
• Troubleshoot connections, data, and integrations using Infor tools
• Monitor system performance
• Manage global configurations, ensuring consistency and traceability
• Monitor upcoming releases and manage testing
• Implement and steward a change management process to document enhancements, integrations, and major configuration changes
• Participate in incident response, including on-call schedule and after-hours support for major incidents

Technical & Managerial Competencies

• Configure and support many elements enhancing the PEI Genesis ERP system, including ION, MEC, IDM
• Serve as an expert regarding Infor M3, evaluating solutions/problems and teaching and mentoring others
• Forward-looking mindset focused on the problems of tomorrow; scalability is necessary for growth
• Ability to troubleshoot and solve problems with an open mind, synthesizing data and signals from multiple vendors, systems, and processes