Epic Training Lead

We are Chartis, a consulting firm dedicated to transforming US healthcare. We partner with over 1,900 organizations annually to develop and implement strategies, operating models, and enterprises that improve affordability, accessibility, safety, and humanity in healthcare. With more than 1,450 professionals, we support providers, payers, technology innovators, retail companies, and investors in creating impactful solutions. Our family of brands—Chartis, Jarrard, Greeley, and HealthScape Advisors—focuses exclusively on healthcare transformation. This is a contract role through June 2027.

About the role

We are seeking an experienced Epic Training Lead to lead all training activities for a large-scale Epic-to-Epic migration, supporting the integration of Lancaster General Health into the Penn Medicine Epic environment. This role involves developing and executing the overall training strategy for a complex enterprise deployment, ensuring clinicians, operational staff, and leadership are fully prepared for a successful go-live.

The ideal candidate has extensive experience leading training for Epic implementations, Epic-to-Epic conversions, or major Epic deployments within large Academic Medical Centers (AMCs). This role requires expertise in adult learning, change management, curriculum development, training logistics, and the use of innovative learning technologies, including adaptive learning platforms and AI-driven knowledge management solutions.

Responsibilities

• Lead the overall training strategy for a large-scale Epic-to-Epic deployment and enterprise go-live.
• Develop a comprehensive training plan aligned with project milestones, operational readiness, and go-live timelines.
• Evaluate and implement modern learning solutions, including adaptive learning platforms, AI-enabled knowledge centers, digital learning tools, and self-service education resources.
• Partner with executive leadership, clinical informatics, operational leaders, IT, and project management teams to ensure training aligns with organizational goals and workflow changes.
• Design role-based training curricula for physicians, nurses, ancillary departments, revenue cycle, and administrative staff.
• Oversee curriculum development, eLearning content, classroom instruction, virtual training, simulations, practice environments, and training documentation.
• Lead the Principal Trainer team and coordinate Credentialed Trainers, Super Users, and departmental training leads.
• Develop training governance, communication plans, competency validation processes, and readiness metrics.
• Monitor learner adoption through dashboards, assessments, completion tracking, and performance analytics.
• Coordinate dress rehearsals, integrated workflow simulations, and go-live readiness activities.
• Develop post-go-live optimization, refresher training, and continuous education strategies.
• Collaborate with change management teams to support user adoption and organizational readiness.
• Identify training risks, develop mitigation plans, and provide executive-level status reporting throughout the deployment.

Pay

Hourly range: $80 - $95. Factors considered in compensation decisions include skills, experience, training, licensure and certifications, practice area, and other business and organizational needs.

Benefits

• Medical, dental, and vision insurance
• HSA and FSA options
• Disability and life insurance
• 401(k) match
• Paid time off
• Wellness stipend
• Additional voluntary benefits