Epic Training Lead

About the role

The University of Miami Health System (“UHealth”) IT Department is seeking a full-time Epic Training Lead.

Responsibilities

• Trains and supports the institution’s clinical systems required for patient care.
• Maintains a solid understanding of the overall integration of business applications to provide training and support to staff members.
• Communicates new policies and procedures to the institution.
• Serves as the primary support contact in all matters related to training.
• Assists junior team members in the communication of training policies, coordination of required training, and management of all aspects of classroom and virtual training.
• Maintains the scope, schedule, and quality of training as well as current knowledge of UHealth’s policies, procedures, and business operations.
• Administers training activities to reinforce appropriate system usage in the delivery of robust patient-centered care.
• Reviews project plan, monitors tasks and milestones, and reports changes/status to senior leadership.
• Provides instruction to junior team members and reviews training through the entire training life cycle while meeting deadlines and initiatives.
• Leads the communication of new policies and procedures related to training.
• Serves as the primary resource for junior application team members on all aspects of training.
• Oversees all phases of training, the analysis of new training implementation, and validation of the impacts on the workflow.
• Reviews the identification and troubleshooting of training issues that arise and delegates the work to resolve them.
• Oversees the evaluation and resolution of training issues, identification and implementation of requested training changes, retrieval of requested data, and day-to-day training operations.
• Collaborates with analysts on application changes and new features to develop training strategies.
• Reviews the interaction with stakeholders, the business community, and end-users to ensure training meets UHealth's business/clinical needs.
• Maintains regular communication with team members and leads weekly project team meetings.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Analyzes, designs, builds, tests, and troubleshoot application and technical issues related to training environments (MST).
• Participates in pre-production simulations, workflow integration, testing, and validation of system functionality.
• Adheres to University and unit-level policies and procedures and safeguards University assets.

Department Specific Functions

• Leading training efforts and delivering high-quality ILT and VILT for end users.
• Mentoring and supporting Principal and Credentialed trainers while maintaining training standards.
• Prioritizing training with workflow and system changes.
• Managing the full training lifecycle, including curriculum, environment readiness, and go-live support.
• Collaborating with Instructional Designer to identify training gaps and drive continuous improvement to ensure effective Epic adoption.

Qualifications

• Bachelor’s degree in relevant field.
• EpicCare Ambulatory/Kaleidoscope Certifications required.
• 5 years of relevant experience preferable in healthcare or healthcare-related organization.
• Experience supporting outpatient environments, with a strong understanding of physician, nurse and ancillary roles’ workflows, hospital outpatient departments, and end-to-end patient experiences.
• Familiarity with integrated healthcare workflows, including scheduling, laboratory services, radiology, billing, and inpatient clinical operations.
• Knowledge of ophthalmology physician practices' workflows and patient experiences.
• Ability to communicate effectively in both oral and written form.
• Ability to maintain effective interpersonal relationships.
• Ability to recognize, analyze, and solve a variety of problems.
• Ability to lead, motivate, develop and train others.
• Proficiency in computer software (i.e. Microsoft Office).
• Commitment to the University’s core values.