Epic Security User & Provisioning Manager

Role Overview

The Epic Security User and Provisioning Manager is responsible for leading the team in developing departmental policies and procedures, promoting compliance and operational efficiency, and assisting with complex problem troubleshooting and resolution.

How We Work

Our core operational and collaboration hours follow the Eastern Time Zone (ET), and we participate in a collaborative afterhours oncall rotation to ensure coverage is predictable, balanced, and deeply supported by the entire team.

Why Join Us?

• MissionDriven Work: Ensuring technology serves health systems and their patients when they need it most.
• Autonomy & Ownership: Trusting you to lead projects, define success, and manage complexities with total support.
• A Culture of Innovation: Encouraging risktaking and continuous improvement.
• Continuous Growth: Opportunities to expand your skillset and mentor others.

What You’ll Do Day-to-Day

• Team Leadership & Talent Development: Manage daily operations, performance reviews, and oncall scheduling for a team of specialized analysts. Cultivate growth through tailored professional development plans.
• Identity Governance & Access Management: Own provisioning operations, validate Service Area, Provider, and Resource profiles, and ensure clinicians receive exact, role-based access without delay.
• System Integrity: Collaborate with Information Security Leadership to run routine internal audits, maintain up-to-date SOPs, and swiftly resolve outstanding audit findings.
• Security Strategy, Compliance & Auditing: Develop updated security policies, proposals, and risk assessments aligned with broader business requirements. Audit & Remediate.
• Cross-Functional Project Management: Partner with HR, IT, and Operational leaders to sync provisioning workflows with onboarding, offboarding, and system installs. Drive initiatives, build project charters, and resolve complex cross-system issues.
• DataDriven Management: Track operational metrics, deliver performance dashboards to leadership, and assist the Director with annual budget and strategic resource planning. Continuous Improvement.

Success Metrics

• Onboarding Excellence: Ensure 100% of new hires have correct system access on Day 1 of employment.
• Critical Speed: Process urgent offboarding/termination requests within 2 hours of notification.
• Operational Accuracy: Maintain highly accurate SER records to eliminate billing drops and satisfy target provisioning SLAs.
• Team Stability: Drive annual team competency growth and maintain zero gaps in monthly oncall coverage.
• Audit Compliance: Meet all target remediation timelines and update security application SOPs annually.
• Fiscal Efficiency: Keep operational spending within the allocated department budget.

Who You Are & What You’ll Bring

• Leadership & Talent Management: Proven experience across the full talent cycle, including recruitment, mentoring, performance management, and driving team retention/engagement.
• Strategic Leadership: High integrity leader with strong business and financial acumen, a passion for innovation, and the ability to lead self-directed, cross-functional teams.
• Influence: Exceptional communication skills with a proven track record of leading without direct authority and collaborating across diverse, multidisciplinary teams.
• Under Pressure: Highly organized with a meticulous attention to detail and the ability to solve complex problems under tight deadlines.
• Epic & Technical Expertise: Minimum 4 years of Epic experience, with at least 2 years focused on SER build and provider master file configuration. Epic SER Leadership, implementation experience, governance & security, compliance & trust.
• Education/Certifications: Bachelor’s degree in Healthcare Administration, Information Systems, Business, or a related field (or equivalent experience).
• Epic SER Certification:
• Travel Requirements: Up to 25% annual travel, including mandatory onsite deployment to the client's command center for two weeks during system go-lives unless specified, and additional travel for post-live follow-up visits.
• Physical Readiness: Sedentary work with occasional standing, walking, and lifting up to 25 pounds.