Epic Implementation Manager

About the role

The Epic Implementation Manager is responsible for leading the end-to-end implementation, integration, and optimization of electronic medical record (EMR) capabilities across the organization’s platforms and products. This role will serve as the primary owner of the Epic Aura implementation lifecycle, driving planning, cross-functional coordination, execution, training, and post-go-live support.

Responsibilities

• Lead end-to-end Epic Aura implementations, from project initiation through go-live and post-implementation optimization
• Develop and manage detailed project plans, timelines, and deliverables, ensuring alignment with scope and organizational priorities
• Proactively identify risks, dependencies, and blockers, and drive resolution in partnership with internal and external stakeholders
• Establish implementation best practices, playbooks, and scalable processes to support future deployments
• Serve as the primary point of contact for clients throughout the implementation lifecycle, ensuring clear communication and alignment
• Partner with clinical, operational, and technical stakeholders to ensure workflows are accurately captured and reflected in system design
• Drive strong client relationships to support adoption, satisfaction, and long-term success
• Oversee development and execution of training programs for clinical, operational, and technical users
• Ensure users are equipped to effectively utilize Epic Aura within their workflows
• Provide post-go-live support and guidance to drive adoption and resolve issues in a timely manner
• Develop documentation, training materials, and knowledge resources to support scalability
• Monitor system performance, user feedback, and operational metrics to identify opportunities for improvement
• Drive continuous optimization of workflows, integrations, and system configurations
• Ensure ongoing compliance with regulatory and data security requirements
• Prioritize enhancements and future capabilities with Product and Engineering teams

Qualifications and Experience

• 5+ years of experience in healthcare IT, including EMR/EHR integrations, LIS implementations, or technical project management
• Hands-on experience with Epic, including Aura and/or Care Everywhere integrations
• Epic Beaker experience required
• Strong understanding of interoperability standards (HL7, FHIR, APIs) and digital health ecosystems
• Experience working with clinical workflows, laboratory systems, and precision medicine solutions
• Demonstrated knowledge of HIPAA, PHI handling, and healthcare regulatory compliance
• Proven ability to lead cross-functional implementations in a client-facing environment