Program Manager

Key Responsibilities

• Lead the planning, execution, and delivery of AI agent and automation programs from inception through deployment.
• Partner with business stakeholders, product managers, engineering teams, and operations teams to identify opportunities for AI-driven solutions.
• Define program scope, objectives, success metrics, and implementation roadmaps.
• Manage cross-functional project plans, timelines, dependencies, risks, and issue resolution.
• Oversee the development, testing, deployment, and adoption of AI agents and intelligent automation solutions.
• Drive stakeholder alignment through regular communication, governance reviews, and executive reporting.
• Monitor program performance, adoption metrics, and business outcomes to ensure value realization.
• Establish best practices for AI governance, compliance, security, and responsible AI usage.
• Support change management activities, including user enablement, training, and adoption strategies.
• Continuously identify opportunities to improve operational efficiency and business processes through AI and automation.