Epic Administrator

Essential Functions

• Performs database Maintenance, backup management, performance management by direction, database documentation, database platform patching and updates and database management system setup by direction.
• Performs installation duties, regular maintenance and support duties as directed by the position.
• Designs, tunes and implements solutions by assisting, leading, or facilitating troubleshooting, patching and upgrading of the database platform, and the operating system the database is housed on.
• Affords assistance in assessing database management system and subsequent databases, perform basic troubleshooting and triage tasks, by direction perform corrective actions, executes scripts, and deploys database and system objects utilizing common industry best practices.

Communication and Relationship Building

• Uses communication skills to listen to, identify & address customer needs while building a relationship and rapport with customers.
• Buils positive working relationships with team members, managers & all departments.
• Prioritizes and responds promptly based on severity levels to needs of the customer.
• Proactively or timely recognizes opportunities for service recovery and acts to resolve issues.

Education and Experience

• Bachelor's Degree Computer Science, Information Systems, or a related discipline - Preferred
• Bachelor's Degree or 4 years' work related experience Computer Science and or Information Systems - Required
• 6 years MS SQL Server, Oracle, MySQL and Cache/Mumps. Must have experience in daily operations of database platforms, set up, troubleshooting, system design and planning. Must be able to demonstrate practical knowledge of Server OS management in Windows OS and Unix (Linux). - Required
• 8 years Networking, Server Management and Storage management. - Preferred

Licenses and Certifications

• MS SQL Server, Oracle, MySQL, and Cache/Mumps - Preferred