Epic Client System Administrator

Location: Worcester, MA | Hybrid (1-2 days onsite per week) | Full-time, exempt

Hiring range: $75,379.20 - $135,699.20. Final offer may vary based on experience, skills, qualifications, and internal equity. A signing bonus may be available.

About Us

At our organization, everyone is a caregiver—regardless of their title or responsibilities. Exceptional patient care, academic excellence, and leading-edge research make our premier health system a place where you can build the career you deserve. We are a dedicated team working together as one health system in a relentless pursuit of healing for our patients, community, and each other.

About the Role

The Epic Client System Administrator supports, configures, and maintains Epic Client Systems to ensure reliable access to Epic applications across clinical and operational environments.

Responsibilities

• Installs, configures, and maintains Epic components including Hyperspace, Interconnect, EPS, Web BLOB, MyChart, CareLink, Rover, and Haiku.
• Supports daily operations of Epic client systems and web/service servers.
• Troubleshoots system issues, performance problems, and integration failures.
• Participates in cloud migration tasks including endpoint updates, IRIS reinstall support, Kuiper, and System Pulse operations.
• Collaborates with technical leads, application teams, and infrastructure teams.

Requirements

• Bachelor’s degree or equivalent experience.
• Minimum 2+ years in Healthcare IT in an Epic Client Systems role.
• Technical expertise in Windows Server, Epic client distribution tools, and web/service servers.
• Advanced troubleshooting skills for Epic client systems and Windows Server environments.
• Proficiency with scripting (PowerShell) for automation and system management.
• Strong understanding of Azure, virtual infrastructure, and cloud-hosted workflows.
• Ability to manage client distribution tools and web/service server architecture.
• Experience supporting clinical and operational teams in a healthcare environment.
• Effective communication, collaboration, and documentation skills for procedures, configurations, and operational playbooks.
• Adaptability in fast-paced healthcare and cloud-migration environments.

Qualifications

• Required Epic Certifications: Hyperspace Deployment, Web/Service Servers (Hyperspace Web, MyChart, Interconnect, Web BLOB, BCA, EPS).
• Preferred Epic Certifications/Training:
  • Epic Client Systems Administrator (ECSA) certification
  • Epic Kuiper and System Pulse training
  • Epic IRIS infrastructure training
• Microsoft Ecosystem Certifications:
  • Microsoft 365 Administrator Certification (MS-102)
  • Azure Administrator Associate (AZ-104)
  • Azure Virtual Desktop Specialty (AZ-140)
  • Microsoft Endpoint Administrator (MD-102)
  • Microsoft Windows Server Hybrid Administrator (AZ-800/801)
  • Intune Endpoint Management training
• Preferred Experience: Citrix VDI, Cisco UCS, Azure, and Layer 2/3 networking.

Schedule

• Monday through Friday, 8:00 AM – 4:30 PM
• 40 hours per week
• Day shift

Pay

$75,379.20 - $135,699.20 per year