Sr. Epic Client System Administrator

About the role

The Senior Epic Client System Administrator supports, configures, and maintains Epic Client Systems to ensure reliable access to Epic applications across clinical and operational environments.

At UMass Memorial Health, everyone is a caregiver – regardless of title or responsibilities. The organization delivers exceptional patient care, academic excellence, and leading‑edge research, making it the premier health system of Central Massachusetts. With over 20,000 employees working together as one health system, it pursues healing for patients, community, and each other, and each employee plays an important part every day.

Responsibilities

• Install, configure, and maintain Epic components including Hyperspace, Interconnect, EPS, Web BLOB, MyChart, CareLink, Rover, Haiku.
• Support daily operations of Epic client systems and web/service servers.
• Troubleshoot system issues, performance problems, and integration failures.
• Participate in cloud migration tasks including endpoint updates, IRIS reinstall support, Kuiper and System Pulse operations.
• Collaborate with technical leads, application teams, and infrastructure teams.
• Acts as a technical leader and mentor to up and coming team members.
• Ability to effectively articulate recommended solutions to project teams, management, and executive leadership.
• Takes