Epic Patient Access Applications Manager

Who We Are

Xtensys is a rapidly growing managed service provider delivering innovative technology solutions to health systems, beginning in New York and expanding nationwide. Owned by two industry leaders with a strong focus on advancing rural and community healthcare, Xtensys is executing several major initiatives and scaling quickly. With a team of more than 500 professionals, we are building a people-centered culture rooted in collaboration, innovation, and strategic thinking. We are seeking an experienced Epic Patient Access Applications Manager to support our continued growth and commitment to deliver exceptional client outcomes.

Why Join Us?

• Mission-Driven Work: You are the "bridge" ensuring technology serves health systems and their patients when they need it most.
• Autonomy & Ownership: We trust you. You’ll lead projects, define success, and manage complexities with total support.
• A Culture of Innovation: Have a fresh perspective? We want it. We encourage risk-taking and continuous improvement.
• Continuous Growth: We fuel your "restless curiosity" with opportunities to expand your skillset and mentor others.

The Role

Your Mission: As our next Epic Patient Access Applications Manager, you will provide strategic leadership for Xtensys' Epic Patient Access team, driving the direction, optimization, and ongoing success of Epic Patient Access applications. You'll leverage your expertise to enhance workflows, improve the patient experience, and deliver complex projects that support our clients' goals.

In this role, you'll lead and develop a high-performing team, cultivate strong client and vendor partnerships, and champion change management initiatives that align with organizational and business objectives.

What You’ll Do Day-to-Day

• Leverage expertise in Epic applications to optimize workflows, improve patient care, and manage complex projects (Grand Central/Prelude/MyChart/Cadence) and other third-party applications.
• Lead a high-performing team, foster relationships with vendors, and effectively manage change initiatives to align with organizational goals.
• Oversee the strategic direction and management of the Epic Patient Access team.
• Leverage knowledge of Epic Foundation and Epic Patient Access applications to optimize workflows and improve patient care.
• Manage complex projects, ensuring timely delivery and adherence to timelines and budgets.
• Foster strong relationships with other Xtensys leaders, customers, and third-party vendors to maximize the value of investments.
• Effectively manage change initiatives, minimizing disruption and maximizing adoption.
• Partners with connect program manager to assist in connect program development.

Who You Are & What You’ll Bring

• Education: Bachelor’s degree in Healthcare Information Technology, Business, Health Administration, Engineering, or a related field; or an Associate’s degree with 5+ years of relevant experience.
• Certifications: One of the following relevant vendor certifications is preferred: Grand Central, Prelude, MyChart, or Cadence.
• Proven Track Record: Demonstrated success leading the design, development, configuration, support, and adoption of medium to large-scale solutions. Demonstrated success in influencing and supporting operational partners with organizational change management. Demonstrated success in leading the improvement of platforms, standards, and processes. Demonstrated success managing projects within budget, vendors, partners, and/or managed services. Must have 3+ years of leadership experience supporting at least one of the following applications: Grand Central, Prelude, MyChart, or Cadence. 5+ years of experience in Information Systems or Patient Access, including project, product, or solution delivery experience required.
• Initiative: Takes ownership of tasks and team outcomes, demonstrates resilience through challenges, stays composed under pressure, and actively identifies and drives positive change.
• Decision Making / Judgement: Gathers and analyzes information to understand complex issues, seeks input when needed, makes timely and effective decisions, and drives continuous improvement in processes and standards.
• Results-Focused: Sets and drives achievement of challenging goals, prioritizes effectively, overcomes obstacles through collaboration and ownership, and manages time to ensure timely completion of deliverables.
• Adaptability / Flexibility: Adapts to changing priorities and expectations, manages competing demands effectively, and proactively supports and drives change initiatives.
• Creativity / Innovation: Thinks strategically, challenges the status quo, fosters idea generation, and collaborates to develop and implement innovative solutions.
• Project Management: Applies strong project management principles to plan, organize, and execute work; defines goals and roles, manages resources and timelines, and identifies and mitigates risks.
• Mission and Vision: Aligns daily work with organizational mission and vision, promotes shared goals, and contributes to organizational direction and engagement.
• Self-Development: Actively pursues personal and professional growth, identifies strengths and development areas, and seeks challenging opportunities to expand skills and capabilities.
• Physical Readiness: Capability for sedentary work, including sitting for long periods and occasionally exerting up to 10 pounds of force. (Note: Update if the role requires lifting heavy hardware/servers).
• Travel Requirements: Up to 25% (this includes 'golive' implementations).