Epic Patient Access Senior Manager

Primary Responsibilities

• Lead Patient Access operations across the western region (WA, OR, CA, and Mountain West), ensuring consistent, high-quality service delivery
• Oversee design, build, and maintenance of patient access technologies and workflows
• Partner with operational leaders to optimize workflows, drive best practices, and improve patient access outcomes
• Lead medium to large-scale technology initiatives, including system implementations, upgrades, and optimizations
• Plan and manage regional staffing capacity, ensuring efficient team performance and alignment to priorities
• Hire, coach, and develop team members; serve as a mentor and trusted advisor
• Provide guidance on system configuration, workflow design, and process improvements
• Analyze workflows and system performance to identify and implement improvement opportunities
• Translate business requirements into functional specifications; prioritize and deliver system enhancements
• Build strong relationships with stakeholders and ensure clear communication from requirements through implementation

Organizational Expectations

• Demonstrate professionalism, accountability, and respect in all interactions
• Collaborate effectively with team members, leadership, providers, and staff
• Apply Lean principles to improve workflows, reduce waste, and enhance customer satisfaction
• Follow written and verbal instructions while also working independently
• Maintain compliance with all organizational policies, including HIPAA, privacy, and security standards
• Complete required compliance and regulatory training
• Participate in required job-related and regulatory training programs (e.g., OSHA, L&I)
• Maintain regular, reliable attendance

Required Qualifications

• 7+ years combined experience across HealthCare and/or IT domains with at least 5 of those years working with Epic configuration and 2 years resource management and/or large-scale project management
• 2+ current Epic certifications in the following areas: Prelude, Cadence, Grand Central
• 7+ years of experience configuring and supporting Patient access workflows including HIM, registration, scheduling, insurance verification, referrals, MyChart workflows including digital strategies, authorization and facility structure
• Proficiency with MS Project, Excel, Visio, PowerPoint, and SharePoint

Preferred Qualifications

• Revenue Cycle experience
• MyChart and HIM certifications
• Additional certifications in Service Management, Project Management, or Business Analysis
• Masters degree in Business Administration, Health Administration, Data Science or Healthcare

Soft Skills

• Possess excellent team management, communication and leadership skills and a commitment to fostering diversity, inclusion and a culture of innovation
• Excellent oral and written communication and problem-solving skills
• Good time management skills and a demonstrated ability to prioritize tasks
• Ability to keep professional demeanor in stressful circumstances
• Work independently and in team environments

Benefits

• A comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Pay and Schedule

• Salary range: $112,700 - $193,200 annually
• Telecommuting allowed
• Based on local labor markets, education, work experience, certifications, etc.

Schedule

• Full-time employment

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

Equal Opportunity Employer

• UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

Drug-Free Workplace

• Candidates are required to pass a drug test before beginning employment.

Environmental Commitment

• We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.