Healthcare Epic Senior Manager

About the role

Join our AI & Engineering team in transforming technology platforms, driving innovation, and helping make a significant impact on our clients' success. You'll work alongside talented professionals reimagining and re-engineering operations and processes that are critical to businesses.

Responsibilities

• Lead end-to-end Epic-enabled transformation programs across healthcare organizations, including planning, design, build, testing, go-live, and stabilization activities.
• Direct Epic application analysis, configuration, implementation, support, and issue resolution across clinical, revenue cycle, and technical workstreams.
• Partner with client operational, clinical, and information technology stakeholders to define requirements, design future-state processes, and align system capabilities to business objectives.
• Oversee project teams, manage risks and dependencies, review deliverables, and maintain day-to-day relationships with executive and senior client stakeholders.
• Drive business development efforts by supporting pursuit strategy, proposal development, pricing input, and relationship-building with key client decision-makers.
• Mentor and develop practitioners through coaching, performance feedback, staffing input, and participation in recruiting and retention efforts.

Requirements

• Bachelor's degree
• 10+ years of experience in a consulting organization, healthcare organization, or both
• 6+ years of experience working with or reporting to C-suite executives
• 6+ years of experience leading large-scale healthcare system implementations involving electronic health records, clinical systems, revenue cycle systems, or technical platforms
• 6+ years of experience across healthcare implementation lifecycle activities, including system selection, implementation planning, project management, application design, interface design, data conversion, application build, environment management, testing, and go-live planning
• Epic certification or experience implementing Epic clinical, revenue cycle, or technical applications across multiple implementations
• Ability to travel 50-75%, on average, based on the work you do and the clients and industries/sectors you serve

Qualifications

• Advanced degree, such as Master of Business Administration (MBA) or Doctor of Philosophy (PhD)
• Experience with electronic health record platforms, including Epic, Oracle Cerner, or Allscripts
• Experience defining future-state business processes
• Experience using Microsoft Project for project tracking and Microsoft Visio for process documentation
• Experience delivering work using Agile or Scrum methodologies
• Experience using analytics and querying tools, including Python, Tableau, or Structured Query Language (SQL)