EPIC Applications Analyst II - Patient Access

About the role

We are recruiting for a mission-driven EPIC Applications Analyst II - Patient Access to join our team! We're with you for life’s journey. At Denver Health, purpose isn’t just something we believe in—it’s something we live every day, for life’s journey. Our Values Respect | Belonging | Accountability | Transparency.

Responsibilities

• Partners with Epic end users to identify needs, opportunities, weaknesses, and issues to provide solutions and improvements.
• Supports the phases of system changes, including design, build, testing, documentation and education.
• Communicates with team, stakeholders and vendors to discuss the status of issues, trends, deliverables, end-user concerns, and anticipated milestones.
• Makes use of IT and enterprise problem/request tracking tools.
• Completes work status and time allocation documentation as required.
• Provides feedback to vendors on existing functionality and desired new / modified functionality to enhance overall system capabilities.
• Maintains and reviews the status of projects and escalates issues and risks on an ongoing basis with leadership.
• Facilitates a handoff of monitoring value and success to operations.

Requirements

• Minimum of an Associate's Degree required.
• In lieu of an Associate’s degree, HS/GED and four (4) years Epic application support experience required.
• One-year of Epic application support experience required.
• Epic build experience preferred.

Qualifications

• Ability to adapt and excel in an evolving technical environment.
• Identifies and validates the appropriate solution to meet various needs.
• Understands the Epic system capabilities, and limitations in supporting various workflow and process requirements of the enterprise.
• Demonstrates strong ability to identify, analyze, and solve problems.
• Uses analytical reasoning to determine root causes, define the problem, generate solutions, and implement the best option.
• Communicates in a way that builds relationships and fosters collaborative work.
• Tailors the mode and content of communication to both technical and non-technical colleagues in and outside of the organization.
• Displays high level of initiative, including the ability and willingness to take ownership of work, recognize assignments or tasks that need to be completed, seek out additional assignments or tasks, and help others.
• Exceptional organizational skills with an ability to handle multiple efforts of varying priority, demonstrating flexibility with respect to changing organizational needs.
• Ability to work both independently and as part of a team to accomplish goals.
• Supports Denver Health’s mission, values, and vision of growing alongside the community to become a complete health care system, proudly providing care for all residents -- at every point in their lives.

Skills

• Intermediate skills in Microsoft office suite.

Benefits

At Denver Health, we take care of the people who take care of our community. Our benefits are built to support your life, your family, and your future — with generous paid time off, fully paid parental leave, exceptional retirement contributions, comprehensive health coverage, and nationally recognized well-being programs. We invest in your growth through tuition assistance, career advancement pathways, and professional development — while also offering meaningful financial advantages through loan forgiveness eligibility and employer contributions. When you join Denver Health, you’re joining a mission-driven organization that invests in you. Here Is a Small List Of Our Benefit Programs Paid time off starting at 28 days per year, inclusive of vacation, personal/sick, and 7 Holidays 100% paid parental leave up to 6 weeks Immediate eligibility for retirement plans with employer contribution up to 9.5% Generous medical, dental, vision plans in addition to employer paid disability and life insurance. Comprehensive well-being programs including on-site employee fitness center located on Denver Health main campus and nationally recognized RESTORE Center Free RTD EcoPass (public transportation) Childcare discount programs & exclusive perks on large brands, travel, and more Tuition reimbursement & assistance Education, coaching, and professional development opportunities through the Workforce Development Center (WFDC) that support internal career growth and advancement pathways Professional clinical advancement program & shared governance Public Service Loan Forgiveness (PSLF) eligible employer+ free student loan coaching and assistance navigating the PSLF program National Health Service Corps (NHCS) and Colorado Health Service Corps (CHSC) eligible employer