Epic Credentialed Trainer - Full Time

About the Role

Works with management and principal trainer(s) to deliver and maintain the training program for the roles in the application(s) assigned. Trainers (Credentialed Trainers) must have a solid understanding of operations relevant to their application(s) that may include clinical documentation, orders, scheduling, patient-clinic communications, result routing, charge entry, coding, claims to process, and patient billing. In addition to leading classes, trainers are responsible for providing support and informal training to end-users, including elbow-to-elbow support. Trainers may also be assigned application support roles working with applications analysts. Position is On-site.

Qualifications

• AA degree in computer science or related field (preferred)
• Minimum two years of experience in healthcare operations using Epic and understanding operational workflows
• Must possess strong computer and organizational knowledge and be detailed to understand workflows and system configurations
• Experience with adult education and/or experience training or working in roles responsible for training
• Current Epic certification(s) for relevant applications. New hires have no more than 60 days from date of hire for completion of Epic training to meet required Epic certifications.

Essential Functions

• Facilitates and leads courses as assigned, including setup before each class, active facilitation of each class, and appropriate follow-up after each class
• Design, develop, and maintain instructional materials
• Maintains policy and procedure documentation
• Share feedback from others and help to incorporate feedback into existing training and training administration procedures
• Maintains proficiency with current and new/upcoming Epic features
• Assists with building and testing of training environments and providing support and troubleshooting issues
• Presents information verbally and in writing in a clear and easy-to-understand manner
• Follows up with trainees outside of the classroom to offer additional support
• Serves as an expert educator to internal staff
• Performs other duties as assigned