Epic Credentialed Trainer

Summary Job Summary (List Format) Epic Credentialed Trainer Design, build, test, and implement Epic clinical application systems, specifically focusing on the Cupid module. Provide direct support to clinical users by understanding and adapting software to meet clinical processes, documentation needs, workflows, and clinical practice standards. Develop and deliver training (1:1, in-services, classes) to end users at varying technical and professional levels, ensuring efficient and streamlined workflows. Collaborate with clinicians, application teams, and operations to create/adapt written protocols and operationally focused training curriculum. Prepare detailed specifications, including clinical process mapping, information flow, risk and impact analysis. Provide customer service, troubleshooting, and maintenance for clinical applications, distinguishing between build and training issues. Track, document, and follow up on user issues, particularly with challenging or resistant end users. Serve as a technical and training resource for senior staff and managers, providing advice on functionality, efficiency, and system performance. Work on medium to large-sized projects, independently managing competing tasks and deadlines. Maintain Epic certification in Cupid and achieve UCSF credentialing in relevant Epic training areas; may also require certification in additional Epic clinical or revenue cycle modules as needed. Participate in ongoing new hire and other training initiatives for various Epic applications (clinical and revenue cycle modules). Utilize strong problem-solving, analytical, organizational, and communication skills to support users and ensure optimal application performance. Work in a hybrid environment, including multiple UCSF locations and community partners.