Epic Credentialed Trainer

About the role

Our client, a healthcare system in Houston, is implementing Abridge (a generative artificial intelligence platform designed for healthcare systems that automatically records, transcribes, and structures doctor-patient conversations into clinical notes) and needs two Epic Credentialed Trainers to help deliver training to the end-users prior to go-live, assist with go-live and post-go-live support. This is a 7‑month contract position based in Houston, TX with a hybrid work arrangement.

Responsibilities

• Classroom Training Facilitation: Deliver instructor-led training sessions in person, following established curricula and learning objectives. Adapt facilitation style to meet diverse learner needs and maintain high engagement. Manage classroom logistics including setup, attendance tracking, and post-session feedback collection.
• Exercise Book Facilitation: Guide learners through structured exercise books during training sessions. Provide contextual examples, clarify concepts, and encourage active participation. Assess learner progress and provide feedback based on exercise completion and discussion.
• Learning Lab Facilitation: Lead hands-on learning labs that reinforce classroom instruction through practical application. Ensure lab materials, equipment, and environments are prepared and safe for use. Support learners in troubleshooting, experimentation, and collaborative problem-solving.
• At-the-elbow support: Provide at-the-elbow support during go-live via command center or rounding. Update training materials and review feedback for training updates. Report any learner needs discovered during post go-live support.
• Deliverables: Facilitation of 40+~ in‑learning training classrooms along with learning/drop‑in labs. Completion of session reports and learner feedback summaries. Recommendations for continuous improvement based on learner engagement and outcomes. Coordination with internal training teams to align content and delivery standards.

Skills

• Proven experience in adult learning facilitation and instructional delivery and experience in Epic and AI (ambient listening) technology/tools
• Strong interpersonal and communication skills