EPIC Application Support Analyst I

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Job Summary

The EPIC Application Support Analyst I acts as a link between end-users, project team members, and other IS resources. They provide excellent customer service and Epic application help in the assigned Epic module.

Essential Functions

• Provides onsite go-live help, upgrade help, and ongoing application help and optimization.
• Responds to help desk tickets and end user requests.
• Identifies and resolves issues through studying business issues/requirements, studying workflows, and synthesizing key messages.
• May assist with onsite end-user training for go-live preparation and ongoing application training.

Key Success Factors

• Ability to work well in team environments.
• Functional knowledge of the associated application preferred.
• Demonstrated customer-oriented service excellence standards.
• Ability and experience knowledge end user workflow and owning the technical components of that workflow.
• Self-motivated person who can identify and resolve issues, and advance personal knowledge.
• Demonstrated excellent social communication skills, among facility customers and team members.
• A quick learner of software and information technology, and motivated to learn new applications.
• Proficient with word processing, spreadsheet, and email software applications.
• Ability to execute complex tasks through organization and details motivated approach.
• Ability to present and conduct classroom training.

Qualifications

• Education: Bachelor's or 4 years of work experience above the minimum qualification
• Experience: Less than 1 Year of Experience