Epic Application Analyst

Responsibilities

• Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at the technical, interface and application levels.
• Identifies root-cause, recommends, tests, and implements changes.
• Collaborates with Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues.
• Communicates problems, issues and potential solutions to team members, clients, and organizational administration.
• Understands integration between various applications and functionality within those applications.
• Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities.
• Provides customer service and acts as a liaison between the operational departments and Information Services.
• Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.
• Clearly defines and articulates to operational stakeholders’ workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
• Assists with defining and documenting user requirements and system scope.
• Reviews and collects information regarding potential system enhancements.
• Maintains thorough documentation of configurations, customizations, and support processes.
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails.

Qualifications

• Epic Certification, Proficiency, or Accreditation is preferred.
• H.S. Diploma/GED and 6+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems is required.
• OR Associate's degree and 5+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems is required.
• OR Bachelor's degree and 3+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems is preferred.