Application Analyst

About the role

Commure is seeking an experienced Application Analyst to own the day-to-day technical operations of one of our flagship customer relationships. This is a high-visibility, client-facing role responsible for ensuring that Commure’s physician-facing platform spanning Ambient AI, Charge Capture, and Clinical Viewing meets or exceeds contractual SLAs across multiple environments.

What You'll Do

• Own the technical performance scorecard across our portal and mobile environments, tracking system availability, session completion rates, and interface targets against SLAs.
• Monitor system architecture health, partner closely with Engineering to isolate defects and drive resolution, and communicate root causes clearly to stakeholders when issues arise.
• Oversee technical governance cycles, ensuring routine maintenance, security patching, and compliance schedules run smoothly and on time.
• Coordinate platform upgrades, infrastructure patches, and configuration changes to ensure rollouts happen with minimal disruption to users.
• Manage multiple concurrent technical projects simultaneously, defining scope, tracking milestones, and aligning engineering resources from kickoff through completion.
• Work across Engineering, Systems, and Support teams to sequence code rollouts and integration changes without conflict.
• Serve as the primary technical point of contact for client teams, translating platform roadmaps, incident updates, and technical issues into clear, digestible status reports.
• Own triage and drive high-priority escalations to rapid resolution while maintaining integration health across client environments.
• Continuously improve how the operation runs—analyzing trend data and system telemetry to identify optimization opportunities like alert reduction and automated workflows, and maintaining a living library of runbooks, SOPs, and system documentation that scales with the business.

What You Have

• 3 - 5 years of experience in technical operations, client success, or implementation management within a healthcare IT or enterprise SaaS environment.
• Demonstrated ability to manage complex, multi-site client relationships with measurable SLA accountability.
• Proficiency with performance dashboards and scorecards; experience interpreting application performance data (response times, uptime, latency, submission rates).
• Strong cross-functional collaboration skills comfortable working alongside Engineering, Product, and Support teams to drive resolution and improvement.
• Excellent written and verbal communication skills; ability to translate technical findings into executive-level summaries.
• Experience managing integration change lifecycles and coordinating software upgrades in production environments.

Nice to have

• Familiarity with healthcare systems such as clinical documentation or charge capture workflows.
• Experience working with or within large health systems.
• Background in physician-facing mobile or portal applications.
• Knowledge of HL7 / clinical data interfaces.

Pay

Compensation Range: $70K - $85K