Application Analyst

General Summary

Designs, tests, debugs, integrates, implements, trains, maintains and supports healthcare and business related computer systems. Works closely with the business units to gain in-depth understanding of customer's business strategy, processes, services, roadmap and the context in which the business operates. Establishes and maintains a professional relationship with internal and external customers so that information technology needs are appropriately addressed.

Principal Job Functions

• Analyzes, develops, modifies and maintains application processes and technologies, utilizing software tools proprietary to the applications as appropriate.
  • Adds, replaces, deletes or modifies program code to correct errors and increase operating efficiency or adapt to new requirements.
• Converts user specifications into functional and technical specifications; assists and/or develops the building of requests; develops implementation timeframes.
  • Establishes professional relationship with internal and external customers to enhance their experiences with Bryan Health System technology and computer systems.
  • Works with Manager or Senior Applications Analyst to manage vendor and operational customer relationships including scoping of application services and review of deliverables; assists with development and maintenance of roadmaps with vendors and operations.
• Anticipates the impact new or modified software will have on existing standards and systems.
  • Troubleshoots computer issues, to include processes/workflow, hardware and software related problems; resolves internal and external customer incidents according to established service level agreements; responds to escalation of specified issues and determines appropriate resource for resolution.
  • Collaborates with other IT resources to effectively develop solutions and resolve incidents.
• Writes and reviews system documentation to describe system processes, installation and operating procedures for systems; provides training material and may write user manuals and create other user-specific training manuals as appropriate.
  • Applies standard testing methodology to the review and testing of new and modified systems with detailed testing scripts; obtains approval and signoff of testing from customer.
• Commitments to the continuous improvement of the patient experience, which includes patient safety, quality of care and excellent service.
  • Works with Manager or Senior Applications Analyst to develop implementation time frames in partnership with co-workers and operations; installs and tests applications; monitors and evaluates performance of application.
• Adheres to IT departmental processes, including but not limited to, time tracking and change management.
  • Participates in an On Point rotation with other co-workers as needed to provide consistent and timely support to internal and external customers.
• Provides timely updates to stakeholders regarding system enhancement requests and break-fix issues.
  • Uses report-writing tools to develop reports.
• Trains users to use applications and provides user technical assistance.
  • Analyses operational workflow and system features to guide gap analysis, options, decision-making and maintenance.
  • Collaborates with cross-functional teams to develop and refine processes.
  • Coordinates with other analysts to develop and define integrated workflows.
• Serves as consultant for issues and as a conduit for aligning resources and activities related to the system.
  • Works with stakeholders to develop communication regarding scheduled implementations, installations, or other computer changes affecting internal and external customers' routine computer usage.
• Assists stakeholders in identifying efforts required to ensure adoption of new technology.
  • Participates as a team member, and may assume the role of team leader as assigned; receives technical guidance from senior analysts as appropriate.
• Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.
  • Participates in meetings, committees and department projects as assigned.

Required Knowledge, Skills And Abilities

• Knowledge of operations, workflow and processes related to application support.
  • Knowledge of computer hardware equipment and software applications relevant to work functions.
  • Knowledge of system interface analysis and comprehensive testing processes.
• Ability to communicate effectively both verbally and in writing.
  • Gathers the right information before forming an opinion or response balances the need for thoughtful consideration/evaluation against the urgency of the response.
  • Ability to establish and maintain effective working relationships with all levels of personnel and medical staff.
  • Ability to work independently or as a team member as situations dictate.
  • Ability to effectively interact with clients having a broad range of computer knowledge and ability.
  • Ability to deliver excellent customer service by doing more than just the job while being prompt, courteous and sensitive to the customer.
  • Ability to organize, prioritize, multi-task and efficiently complete work assignments.
  • Ability to utilize various software programs employing various hardware packages.
  • Ability to adapt to and effectively perform work functions in emergency and high stress situations.
  • Must be able to work well in a dynamic atmosphere, remain calm and flexible under pressure from competing demands and tight deadlines.
  • Ability to support multiple applications or modules and multiple business groups.
  • Ability to analyze problems, identify needs/priorities/risks, manage change and implement effective work strategies.
  • Ability to problem solve and engage independent critical thinking skills.
  • Ability to maintain confidentiality relevant to sensitive information.
  • Ability to prioritize work demands and work with minimal supervision.
  • Ability to maintain regular and punctual attendance.
• Education And Experience
  • Associates or technical degree in an information technology area of study, a medical, allied health area of study (e.g. nursing, radiology, laboratory), or business area of study (finance, information management) required.
  • Bachelor’s degree preferred.
  • Required minimum of two (2) years’ experience in the analysis, design, implementation, support and maintenance of computer systems required.
• Other Credentials / Certifications
  • Must have internet connectivity off-premises in order to respond to work requests when necessary.
  • Per leader’s discretion – If assigned to drive Bryan owned vehicles, a valid driver’s license and verification and maintenance of responsible driving record per facility standards required.

Physical Requirements

• (DOT) – Characterized as sedentary work requiring exertion up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.
• Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.
• Under the Nebraska Radiation Control Act governing the Gamma Knife, employees in this job description are required to be deemed trustworthy and reliable.
• The information required includes identity verification, a background check, employment and education history.

Regular Travel (including overnight)

• May be required based on the needs of the organization.