Epic Application Analyst (Mid, Senior)

About the Role

Penn Medicine is seeking an Epic Application Analyst (Mid, Senior) to support the OpTime/Anesthesia Module. This position is posted at two levels based on experience, and candidates will be aligned to the appropriate level based on experience and qualifications.

The Application Teams are responsible for the effective implementation, optimization, maintenance, and support of Epic System applications at Penn Medicine. Analysts will contribute to the seamless delivery of Epic solutions, ensuring high-quality patient care and operational excellence. Analysts are responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.

Entity: Corporate Services
Department: IS - EPIC
Location: 3535 Market Street, Philadelphia, PA
Hours: M-F, 8 hr. days, hybrid

Responsibilities

• Performs analysis, troubleshooting, and problem solving of simple and intermediate (or intermediate complex at the Senior level) issues at the technical, interface, and application levels; identifies root-cause, recommends, tests, and implements changes.
• Collaborates with Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues.
• Communicates problems, issues, and potential solutions to team members, clients, and organizational administration.
• Provides guidance and support to team members, contributes expertise to decision-making processes, and collaborates with stakeholders (Senior level).
• Communicates insights, recommendations, and findings to the team and stakeholders (Senior level).
• Understands integration between various applications and functionality within those applications; serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities.
• Provides customer service and acts as a liaison between the operational departments and Information Services.
• Serves as application expert with an in-depth understanding of application functionalities, data analysis, workflow optimization, and clinical documentation requirements (Senior level).
• Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.
• Clearly defines and articulates to operational stakeholders workflow changes offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
• Assists with defining and documenting user requirements and system scope; reviews and collects information regarding potential system enhancements.
• Maintains thorough documentation of configurations, customizations, and support processes.
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

Qualifications

Epic Application Analyst:

• H.S. Diploma/GED and 6+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems is required; OR
• Associate's degree and 5+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems is required; OR
• Bachelor's degree and 3+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems is preferred.

Senior Epic Application Analyst:

• H.S. Diploma/GED and 8+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems is required; OR
• Associate's degree and 7+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems is required; OR
• Bachelor's degree and 5+ years of relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems is preferred.

Certifications

• Epic Certification, Proficiency, or Accreditation is preferred.

Benefits

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.