Senior Epic Application Analyst

About the role

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. The Senior Epic Application Analyst is responsible for advancing the functionality and operational efficiency of Information Systems utilizing their expertise in Epic Applications.

Responsibilities

This position entails intermediate to advanced analysis, design, configuration and implementation, and is responsible for ensuring integration of technology into effective workflow and process design as well as ensuring operational efficiency of assigned Epic applications and integrated technology.

• Provides advanced ongoing analysis, consultation, complex problem-solving, collaboration and application support to users
• Contributes to system training
• Utilizes knowledge and skills to function as a technical resource on Epic and assume higher level project responsibilities

Requirements

• Associates degree, preferred
• Epic Certification required
• Four (4) years of increasingly responsible experience in a large, corporate systems development and implementation activities in a wide variety of Healthcare Information Systems (MIS) or similar experience in system analysis, design, building, testing and implementation
• Previous Epic or other Health Information Systems experience required
• Experience in supporting complex problems
• Experience in assisting other Analysts

Skills

• Intermediate to advanced knowledge of Epic application support, development tools and methodologies
• Good analytical skills and technical aptitude
• Good planning and organizational skills
• Good communication, collaboration and customer service skills
• Demonstrated pattern of growth in ability to lead others

Principal Accountabilities

• Systems Development: Translates user and department Epic system needs into technical solutions
• Technical Administration: Provides technical knowledge in the support of Epic as well as other software applications and operating systems
• Technical Standards: Acts as an advocate for setting and enforcing technical development, application support and information management standards
• Application Support: Demonstrates in-depth knowledge and techniques in supporting development projects and complex problem solving efforts involving Epic and other applications
• Planning & Coordinating: Develops, prioritizes and executes projects according to established schedules and timeframes
• Training: Contributes to the preparation and delivery of training sessions for staff
• Customer Service: Provides effective customer service by being courteous, polite and friendly toward others at all times