Epic Senior Application Analyst

About the role

The Senior Epic Analyst designs, configures, tests, and implements changes of assigned Epic system applications. They lead operational work groups and teams to gather and analyze requirements for new requests. They consult with Epic representatives, leadership, and subject matter experts to engage stakeholders to configure and build Epic software and applications. The role includes managing projects, working through complex problems, performing and supporting application upgrades, providing solutions, developing and documenting workflows harmonized with systems, and supporting the implementation life cycle to include end user adoption.

Responsibilities

• Analysis / Design - Leads needs assessment, software design, implementation and support. Collaborates with reporting team to support operational partners needs to gather requirements. Facilitates design of workflows in conjunction with subject matter experts; focuses on improving efficiencies, solving complex workflow issues, and incorporating quality initiatives. Mentors other analysts with completing design workflows and analysis.
• Functional and Integrated Testing - Leads functional and integrated testing of software to ensure design objectives are met, including development and validation of testing scripts.
• User Access Security - Defines and develops user access security to protect the system while providing users with necessary access. Oversees, reviews, and moves builds to production as required.
• Maintenance/Support - Supports and troubleshoots interfaces for inbound/outbound transaction errors; helps monitor interface error queues. Troubleshoots application issues, with/without vendor assistance to resolution. Leads escalations of issues with appropriate internal resources to resolution. Independently leads application upgrade tasks and troubleshooting efforts and provides guidance to application analysts and leadership. Provides 24x7 support scheduled and routine assignments for on-call rotation. Maintains security for assigned applications. Adheres to change control processes per best practice and processes defined to protect the system(s).
• Mentoring - Mentors and develops team members. Instructs teams members on design, configuration work, and assignments. Onboards and trains new team members.
• Documentation - Develops policies and procedures in collaboration with clinicians, other system analyst team members, and IT Epic team manager. Creates and maintains system documentation; ensures that documentation is updated accurately and timely. Guides other team members in ensuring good documentation standards and coordinates efforts to maintain appropriate system documentation. Provides input to components of development of end-user training materials and participates in training efforts. Trains new members of the team, acting as mentor or coach for junior team members by providing guidance and support.

Qualifications

• High School Equivalent / GED (Required)
• Bachelor's Degree in Information Systems/Business/Healthcare Related Field (Preferred)
• 4+ years in designing, configuring, testing and maintaining Epic applications (Required)
• 2+ years working in a healthcare related IT environment (Preferred)
• Epic Application Certification (Required)

Skills

• Strong understanding of Epic system applications
• Excellent communication and collaboration skills
• Ability to manage multiple projects simultaneously
• Experience with project management frameworks
• Knowledge of clinical and business processes
• Proficiency in testing and troubleshooting
• Strong analytical and problem-solving skills

Benefits

Everforth Apex offers a comprehensive benefits package including medical, dental, vision, life, disability, and other insurance plans, an ESPP (employee stock purchase program), a 401K program with a company match, a Health Savings Account (HSA) on the HDHP plan, a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program, and other discounts. Professional development opportunities include an on-demand training program, access to certification prep, a library of technical and leadership courses/books/seminars, and certification discounts and other perks to associations such as CompTIA and IIBA. For additional information, refer to the 'Welcome Packet' provided by an Everforth Apex team member.

Pay

Compensation is commensurate with experience.

Schedule

Full-time position.

Contact

To learn more about this opportunity, please visit our website or contact our Benefits Department at [email protected] or 804-523-8228.

Equal Opportunity Employer

We are committed to fostering a diverse and inclusive workplace and do not discriminate or allow discrimination based on race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.