Epic Application Analyst (Associate, Mid, or Senior)

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.

About the role

This position is posted at three levels based on experience: Associate, Mid-level, and Senior. Candidates will be aligned to the appropriate level based on experience and qualifications. The Application Teams are responsible for the effective implementation, optimization, maintenance, and support of Epic System applications at Penn Medicine. Analysts will contribute to the seamless delivery of Epic solutions, ensuring high-quality patient care and operational excellence while meeting the policies and standards of Penn Medicine and Corporate IS.

This position reports to the EpicCare Ambulatory team and is located at 3535 Market Street, Philadelphia with hybrid hours (Monday–Friday, daylight).

Responsibilities

• Performs analysis, troubleshooting, and problem solving of simple and intermediate (or complex, for Senior level) issues at the technical, interface, and application levels. Identifies root-cause, recommends, tests, and implements changes.
• Collaborates with Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues.
• Communicates problems, issues, and potential solutions to team members, clients, and organizational administration.
• Understands integration between various applications and functionality within those applications. Ensures full integration of systems and devices utilizing interfacing standards and vendor-provided utilities.
• Provides customer service and acts as a liaison between operational departments and Information Services.
• Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.
• Clearly defines and articulates workflow changes to operational stakeholders offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
• Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.
• Maintains thorough documentation of configurations, customizations, and support processes.
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.
• For Senior level: Provides guidance and support to team members, contributes expertise to decision-making processes, and collaborates with stakeholders. Serves as an application expert with an in-depth understanding of application functionalities, data analysis, workflow optimization, and clinical documentation requirements.

Requirements

Associate Epic Application Analyst

• High School Diploma/GED and 4+ years related IT experience, preferably in healthcare, or
• Associate's Degree and 3+ years related IT experience, preferably in healthcare, or
• Bachelor's Degree in Information Technology or a related field (individuals with other majors may be considered with internship or other IT-related experience).

Epic Application Analyst

• High School Diploma/GED and 6+ years relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems, or
• Associate's Degree and 5+ years relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems, or
• Bachelor's Degree and 3+ years relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems.

Senior Epic Application Analyst

• High School Diploma/GED and 8+ years relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems, or
• Associate's Degree and 7+ years relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems, or
• Bachelor's Degree and 5+ years relevant experience working within Healthcare Applications or Electronic Medical Record (EMR) systems.

Qualifications

• Epic Certification, Proficiency, or Accreditation is preferred.

Benefits

We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region.