Epic Application Analyst

About the Role

The Application Analyst is responsible for system design, build, testing, validation, and ongoing support of assigned applications.

Responsibilities

• Maintain in-depth knowledge of functional workflows and the software functionality needed to support them.
• Participate in future state workflow review and development, completing system builds to support new workflows.
• Collaborate in workgroups and across interdisciplinary teams.
• Identify system optimizations and enhancements, working with vendors, technology teams, project teams, and end-users to design and implement solutions.
• Research issues and use independent analysis to produce solution options, including alternatives to address system limitations.
• Identify opportunities for functional improvement in applications.
• Provide tier-2 support for application incidents reported through the help desk.
• Maintain up-to-date documentation.
• Implement changes using documented processes compliant with departmental policies.
• Promote the Mission, Vision, and Values of the Health System while practicing high-level customer service.
• Travel as required for Epic training and to remote work sites.

Requirements

• One (1) year of related experience.
• Ability to obtain and maintain Epic certification in assigned application module(s).
• Basic computer skills.
• Ability to work independently and within a team across multiple disciplines.
• Ability to establish and meet work schedules under tight deadlines.
• Analytical ability to solve business and technical problems.
• Excellent interpersonal and communication skills.
• High school diploma or GED.