ENVIRONMENTAL SERVICES MANAGER, HOSPITAL / HEALTHCARE

TouchPoint, Support Services, provides customer-focused support services, specializing in healthcare housekeeping, laundry processing management, patient transportation, and food service. We are a team of committed and talented professionals dedicated to quality, exceptional customer service, and delivering unequivocal results for our clients.

About the role

We are seeking an Environmental Services Manager to support housekeeping operations within a 450-bed acute care hospital environment. In this role, you will assist in overseeing daily environmental services operations, manage and develop frontline associates, ensure compliance with regulatory standards, and help deliver a clean, safe, and welcoming environment for patients, visitors, and staff. This is an opportunity for a driven Environmental Services professional with a passion for operational excellence, team development, and customer service. We're looking for an emerging leader eager to grow their career, develop high-performing teams, and make a meaningful impact in a fast-paced healthcare environment.

Schedule: Full time; primarily Monday through Friday, day shift with rotating weekends. More details are available upon interview.

Responsibilities

• Assist in managing the day-to-day operations of the Environmental Services department
• Supervise, coach, and develop department associates while promoting a culture of accountability and service excellence
• Coordinate housekeeping activities across hospital departments to support operational needs
• Monitor departmental financial performance, expenses, and budget adherence
• Establish and maintain work standards, productivity expectations, and workflow processes
• Implement and support departmental policies, procedures, and quality initiatives
• Ensure compliance with hospital, regulatory, infection prevention, and safety standards
• Partner with hospital leadership and department managers to address service needs and enhance patient satisfaction
• Support staff training, engagement, recognition, and performance management efforts
• Drive continuous improvement initiatives focused on quality, efficiency, and customer service
• Participate in achieving facility goals and departmental performance objectives
• Perform other duties as assigned

Requirements

• 3 years of supervisory or management experience is required
• Environmental Services or Housekeeping experience
• Acute care hospital or long-term care experience
• Strong leadership skills with the ability to motivate and develop teams
• Excellent customer service, communication, and relationship-building skills
• Strong organizational skills with the ability to manage multiple priorities
• Experience with budgeting, expense management, and operational performance metrics
• Effective problem-solving and decision-making abilities
• Ability to perform successfully in a fast-paced healthcare environment

Preferred Qualifications

• CRCST or other applicable sterile processing certification
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Internet applications

Benefits

• Medical, Dental, and Vision Insurance
• Life Insurance / AD&D
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.