ENVIRONMENTAL SERVICES MANAGER, HOSPITALS

TouchPoint, part of Support Services, provides customer-focused support services including healthcare housekeeping, laundry processing management, patient transportation, and food service.

About the role

As an Environmental Services Manager, you will assist in managing the day-to-day operational needs of the housekeeping/environmental services department at an acute care hospital. You will coordinate department associates per shift, assist in training and development, and serve as a liaison between administration and unit departments. This is a working manager role requiring the ability to stand and walk for extended periods throughout the shift, including frequent movement between all service areas, while maintaining a high level of service and productivity.

Responsibilities

• Responsible for department’s financial data and statistics
• Monitoring of unit expenditures
• Develops and recommends department operating budget and ensures the department operates within budget
• Coordinates housekeeping activities with other departments
• Plans, organizes, directs, coordinates, and supervises functions and activities of the department
• Establishes work standards and workflow
• Establishes and implements policies and procedures for departmental operations
• Encourages and mentors staff creativity and innovation
• Ensures compliance with all regulatory agencies
• Proactive in the achievement of the facility goals and objectives
• Demonstrates quality leadership in meeting performance plans
• Reads, develops, and administers Total Quality Management process
• Additional duties as assigned

Requirements

• One to three years of supervisory/management experience is required
• Ability to stand and walk for extended periods throughout the shift, including frequent movement between all service areas, while maintaining a high level of service and productivity
• Environmental services or housekeeping experience preferred
• Experience in an acute care hospital preferred
• Strong work ethic, drive, and initiative for quality and customer service
• Excellent written and verbal communication skills
• Excellent problem-solving skills both one-on-one and in group situations
• Ability to use a participative approach to managing staff
• Understanding of budgeting processes and awareness of profit and loss concepts
• Excellent administrative and organizational skills and the ability to prioritize
• Ability to function appropriately under stressful conditions
• CRCST or any other applicable sterile processing certification is preferred
• Proficient computer skills and knowledge of MS Office products, including Word, Excel, PowerPoint, Outlook, and internet

Benefits

• Medical
• Dental
• Vision
• Life Insurance / AD&D
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.