Entry Level Patient Recruitment Specialist

This entry-level role focuses on supporting clinical research studies by recruiting and engaging potential volunteers, managing study-related inquiries, and coordinating outreach activities. The position plays a key part in connecting community members with clinical trials and ensuring that recruitment efforts are professional, ethical, and aligned with study requirements.

Responsibilities

• Answer the dedicated advertisement phone line and respond to emails from prospective study volunteers in a professional and timely manner.
• Provide clear, detailed information about specific clinical studies using approved scripts and materials.
• Document basic demographic and contact details for prospective volunteers and ensure information is accurate and complete.
• Add potential volunteers to the internal database system and maintain up-to-date records.
• Place flyers and brochures in the community to promote ongoing and upcoming studies.
• Attend community events to advertise new studies and engage with potential participants.
• Plan and coordinate recruitment efforts in collaboration with administration and clinical research team members.
• Review and understand protocol inclusion and exclusion criteria, informed consent forms, and study schedules to ensure appropriate recruitment.
• Recruit volunteers for studies in a professional manner, clearly and succinctly communicating approved protocol information to prospective subjects.
• Create or assist in creating generic and study-specific advertisements and recruiting campaigns in print and social media, ensuring all materials meet ethical guidelines.
• Update and maintain study-specific recruitment information in the Clinical Trial Management System.
• Place and maintain advertising across various channels, including flyers, newspapers, web-based ads, and list server emails, while adhering to study budget parameters.
• Assist in tracking advertising efforts, including placement costs and return on investment for recruitment activities.
• Schedule appointments for prospective research subjects for briefings and screenings, and follow up with individuals who miss appointments to reschedule or close out the encounter.
• Use computer skills to create forms, reports, and advertisements that support recruitment activities.
• Initiate and implement new advertising venues, including approved social media outlets, to expand recruitment reach.
• Communicate recruitment efforts, advertising activities, and scheduled visits clearly with the study team.

Skills

• Demonstrated interest in recruiting and clinical research.
• Ability to clearly explain study information using approved scripts and materials.
• Strong attention to detail when documenting demographic and contact information.
• Proficiency in using computer systems to create forms, reports, advertisements, and maintain database entries.
• Capability to learn and understand protocol inclusion and exclusion criteria, informed consent forms, and study schedules.
• Strong organizational skills to coordinate recruitment efforts and manage multiple outreach activities.
• Effective communication skills for phone, email, and in-person interactions with prospective volunteers and study teams.
• Ability to work within defined budget parameters when placing advertising and tracking costs.

Qualifications

• Ideally, a Bachelor of Science degree in a scientific discipline; candidates with an Associate of Science degree are also considered.
• Customer service experience or customer-facing skills that support positive interactions with prospective volunteers.
• Comfort with attending community events and engaging with diverse groups of people.
• Experience or interest in using social media and web-based platforms for outreach and advertising.
• Ability to track and evaluate the effectiveness of advertising and recruitment campaigns.
• No prior research experience required.

Work Environment

The role is based in an office environment that supports clinical research activities and patient-focused care. Work involves regular use of computers, database systems, and office productivity tools to manage recruitment information and create materials. The position includes time spent in the community placing flyers and brochures and attending events to promote clinical trials. The work setting emphasizes collaboration with clinical research professionals and adherence to ethical guidelines in all advertising and recruitment efforts.

This is a fully onsite position in East Syracuse, NY.

Pay

The pay range for this position is $23.00 - $24.00/hr. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)