Patient Recruitment Specialist

About the role

FLOURISH RESEARCH is a leading clinical trial organization dedicated to advancing healthcare through innovative research. Our mission is to ensure that everyone, regardless of background, receives the highest quality care. We foster a diverse and inclusive workplace where every voice is valued and respected.

Responsibilities

• Read, understand, and communicate expectations around protocol specified patient visits and procedures.
• Sit at a workstation for long periods of time, managing a continuous high volume of calls.
• Recruit qualified study participants into assigned protocols to fulfill enrollment obligations within the sponsor's timeline while adhering to medical ethics, IRB, GCP, and ICH guidelines.
• Ensure that potential study participants are called, screened appropriately, and followed up to provide a timely response.
• Function as a member of the clinical research team in the recruitment department to help ensure that departmental goals are met across all studies as assigned by the Recruitment Manager.
• On studies assigned as Lead Recruiter, participate in all planning meetings (pre-SIV, SIV, trainings, protocol review and follow up meetings) and maintain any campaign portals and associated reporting.
• Phone screen potential study participants utilizing the applicable inclusion/exclusion criteria as defined by the study protocol recruitment guide (PRG).
• Enter medical history and demographic information taken from potential study volunteers into a computerized database.
• Follow-up with all no-shows and update status within CTMS in a timely manner ensuring proper documentation in comments section.
• Make reminder phone calls for pre-screens and screens scheduled.
• Be knowledgeable about upcoming studies and communicate thoughts on how to pre-screen, if applicable.
• Participate in walk-in screenings, open houses, health screenings, expos and other in-person recruitment events, as assigned.
• Maintain confidentiality of study protocol information and Protected Health Information (PHI).
• Attend required meetings and training sessions to stay abreast of current and changing federal regulations, study protocols and Flourish policies.
• Perform all study related duties in a time-and-cost effective manner in adherence with Flourish policies.
• Perform all duties in a safe and prudent manner.
• Represent Flourish Research in a professional and courteous manner (verbal, written and in appearance) when interacting with Flourish staff, sponsors, CROs, IRBs, participants, nursing and medical staff members of various clinics, hospitals and physician's offices; Flourish Research contract personnel, as well as any other person(s) when carrying out task and responsibilities.
• Additional duties as assigned by management.

Physical requirements and/or environmental factors

• Work is normally performed in a typical interior clinical/office work environment.
• Local travel may be required.
• Ability to sit for an extended amount of time.
• Ability to work in a call center environment with occasional distractions and noise.
• Extensive computer use.
• Ability to properly lift thirty-five pounds and occasionally more than thirty-five pounds.
• Occasional night and weekend work schedules.
• Ability to drive and daily availability of an automobile.

Minimum requirements

• High School Diploma, or equivalent.
• A college degree is preferred; however, it is not required.
• Experience: 3+ years' experience within the field of clinical or biological research.
• Knowledge and Skills: Demonstrates core values & all skills required. Must have experience specifically in patient recruitment, understanding of related guidelines (IRB, FDA, GCP, and HIPAA) preferred but not required. Must have experience with outbound/inbound calling. Must possess excellent interpersonal skills, including written and verbal communications. Must have good critical thinking and problem-solving skills. Must be detail oriented, organized, self-motivated, be able to work independently and in a team, as well as the ability to stay on task and meet deadlines. Must be professional and have a strong work ethic. Must have excellent customer service and telephone skills. Familiarity with medical terminology. Assists with key initiatives/process improvements in the department. Must have the ability to adapt and take on additional tasks as requested. Completes at least 80% of goals annually.

Benefits

• Health, dental, and vision insurance plans.
• 401(k) with a 100% employer match on the first 4% of employee contributions.
• Tuition reimbursement.
• Parental leave.
• Employee referral program.
• Employee assistance program.
• Life insurance.
• Disability insurance.
• A generous PTO plan covering vacation, sick, personal days and 8 paid holidays.

Equal Employment Opportunity

FLOURISH RESEARCH is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. FLOURISH RESEARCH complies with the law regarding reasonable accommodation for handicapped and disabled employees.