Patient Recruitment Specialist (Research)

Duties and Essential Job Functions

• Manages recruitment calls, including incoming calls and cold calls to potential patients
• Conducts phone screening interviews with patients according to IRB guidelines and makes informed decisions based on clear eligibility guidelines
• Works closely with Clinical Research Coordinators to execute recruitment goals and determine participant eligibility
• Schedules participant screening visits and performs reminder calls
• Maintains valid recruitment data through database updates and other tools as necessary
• Follows recruitment policies & procedures for tracking participants
• Understands and abides by Urology San Antonio Clinical Trials Standards of Practice Guidelines
• Implements recruitment activities to include implementing recruiting strategies, preparing action goals and schedules, and identifying venues
• Provides weekly status updates on recruitment activities
• Maintains regular contact with interested agencies, even when recruitment for a specific study is not underway
• Updates project staff regularly on recruitment and community engagement activities and liaises with other staff on recruitment efforts
• Works with the research team to complete data collection, timely data input, program evaluation and development, and reporting of results
• Maintains and updates the website and social media accounts on relevant information, including upcoming and past events and studies
• Screens subject charts in the EMR system using protocol-specific inclusion and exclusion criteria, documenting each potential participant's eligibility or exclusion daily
• Builds a database of potential and future study patients
• Aids the Research Team in maintaining effective and ongoing communication with the sponsor, research participants, Directors, and PI during the study
• Assists the Research Team in the protection of the rights and welfare of all human research participants involved in research in accordance with Federal regulations
• Attends study meetings as needed
• Reads and understands each assigned protocol
• Prepares progress reports
• Escalates any critical or major findings or trends to the Director

Competencies

• Patient & Customer focus
• Ethical conduct
• Flexibility
• Takes initiative
• Personal effectiveness and credibility
• Stress management and composure
• High attention to detail and strong organizational skills
• Excellent written and verbal communication skills
• Ability to work well independently
• Maintain confidentiality
• Experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Manage and coordinate operations patient visits and schedules
• Possess strong skills for multitasking, meeting competing deadlines, prioritizing, and supporting PIs for multiple projects
• Provides exceptional attention to detail
• Able to work independently with little feedback or direction
• Works effectively and collaboratively with team members to accomplish goals
• Balances tasks with competing priorities effectively without supervision
• Solicits & responds positively to direction & constructive criticism from supervisors, managers, & peers.

Qualifications

• Bachelor's degree
• One year of experience in outreach activities, public speaking, and giving presentations
• Proficient in MS Office and basic computer skills
• 1+ years' work experience in a healthcare-related field