Patient Recruitment Specialist

About Us

Flourish Research is where clinical trials thrive. It is one of the industry's most progressive and diversified clinical trial organizations, with strong capabilities across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research. At Flourish Research, we strive toward excellence, ensuring everyone receives the best care regardless of race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from underrepresented groups to help make this vision a reality. Flourish is committed to a safe work environment where all are included, treated with dignity and respect, and where diverse perspectives strengthen our service to communities.

Location

San Antonio, TX (onsite)

Schedule

Monday to Friday, Day Shift, 40 hours per week. FLSA: Non‑Exempt.

Essential Job Functions

• Read, understand, and communicate expectations around protocol‑specified patient visits and procedures.
• Sit at a workstation for long periods of time, managing a continuous high volume of calls.
• Recruit qualified study participants into assigned protocols to fulfill enrollment obligations within the sponsor's timeline while following regulations and rules governing medical ethics, IRB, GCP, and ICH guidelines.
• Ensure potential study participants are called, screened appropriately, and followed up to provide a timely response.
• Function as a member of the clinical research team in the recruitment department to help ensure departmental goals are met across all studies as assigned by the Recruitment Manager.
• When assigned as Lead Recruiter, participate in all planning meetings (pre‑SIV, SIV, trainings, protocol review and follow‑up meetings) and maintain campaign portals and associated reporting.
• Phone screen potential study participants using inclusion/exclusion criteria defined by the study protocol recruitment guide (PRG).
• Enter medical history and demographic information from potential volunteers into a computerized database.
• Follow up with all no‑shows and update status within the CTMS promptly, ensuring proper documentation in the comments section.
• Make reminder phone calls for pre‑screens and scheduled screens.
• Stay knowledgeable about upcoming studies and communicate thoughts on pre‑screening when applicable.
• Participate in walk‑in screenings, open houses, health screenings, expos, and other in‑person recruitment events as assigned.
• Maintain confidentiality of study protocol information and Protected Health Information (PHI).
• Attend required meetings and training sessions to stay current with federal regulations, study protocols, and Flourish policies.
• Perform all study‑related duties in a time‑ and cost‑effective manner in adherence with Flourish policies.
• Perform all duties safely and prudently.
• Represent Flourish Research professionally and courteously (verbal, written, and appearance) when interacting with staff, sponsors, CROs, IRBs, participants, nursing and medical staff, and other stakeholders.
• Additional duties as assigned by management.

Physical Requirements and Environmental Factors

• Typical interior clinical/office work environment.
• Local travel may be required.
• Ability to sit for extended periods.
• Ability to work in a call‑center environment with occasional distractions and noise.
• Extensive computer use.
• Ability to lift thirty‑five pounds and occasionally more than thirty‑five pounds.
• Occasional night and weekend work schedules.
• Ability to drive and daily availability of an automobile.

Minimum Requirements

• High School Diploma or equivalent.
• College degree preferred but not required.
• 3+ years of experience in clinical or biological research.

Knowledge and Skills

• Demonstrates core values and required skills.
• Experience in patient recruitment and understanding of related guidelines (IRB, FDA, GCP, HIPAA) preferred but not required.
• Experience with outbound/inbound calling.
• Excellent interpersonal skills, including written and verbal communication.
• Strong critical‑thinking and problem‑solving abilities.
• Detail‑oriented, organized, self‑motivated; able to work independently and as part of a team; capable of staying on task and meeting deadlines.
• Professional demeanor and strong work ethic.
• Excellent customer service and telephone skills.
• Familiarity with medical terminology.
• Assists with key initiatives and process improvements in the department.
• Ability to adapt and take on additional tasks as requested.
• Completes at least 80 % of goals annually.

Benefits

• Health, dental, and vision insurance plans.
• 401(k) with a 100 % employer match on the first 4 % of employee contributions.
• Tuition reimbursement.
• Parental leave.
• Employee referral program.
• Employee assistance program.
• Life insurance.
• Disability insurance.
• Generous PTO plan covering vacation, sick, personal days, and eight paid holidays.