Patient Recruitment Specialist

About the role

FLOURISH RESEARCH is seeking a Patient Recruitment Specialist to join our dynamic team in Charlotte, NC. We are dedicated to supporting clinical trials that improve patient care and contribute to groundbreaking research.

Responsibilities

• Read, understand, and communicate expectations around protocol specified patient visits and procedures.
• Sit at a workstation for long periods of time, managing a continuous high volume of calls.
• Recruit qualified study participants into assigned protocols to fulfill enrollment obligations within the sponsor's timeline while following regulations and rules governing medical ethics, IRB, GCP, and ICH guidelines.
• Ensure that potential study participants are called, screened appropriately, and followed up to provide a timely response.
• Function as a member of the clinical research team in the recruitment department to help ensure that departmental goals are met across all studies as assigned by the Recruitment Manager.
• On studies assigned as Lead Recruiter, be involved in all planning meetings (pre-SIV, SIV, trainings, protocol review and follow up meetings) and maintain any campaign portals and associated reporting.
• Phone screen potential study participants utilizing the applicable inclusion/exclusion criteria as defined by the study protocol recruitment guide (PRG).
• Enter medical history and demographic information taken from potential study volunteers into a computerized database.
• Follow-up with all no-shows and update status within CTMS in a timely manner ensuring proper documentation in comments section.
• Make reminder phone calls for pre-screens and screens scheduled.
• Be knowledgeable about upcoming studies and communicate thoughts on how to pre-screen, if applicable.
• Participate in walk-in screenings, open houses, health screenings, expos and other in-person recruitment events, as assigned.
• Maintain confidentiality of study protocol information and Protected Health Information (PHI).
• Attend required meetings and training sessions to stay abreast of current and changing federal regulations, study protocols, and Flourish policies.
• Perform all study related duties in a time-and-cost effective manner in adherence with Flourish policies.
• Perform all duties in a safe and prudent manner.
• Represent Flourish Research in a professional and courteous manner (verbal, written and in appearance) when interacting with Flourish staff, sponsors, CROs, IRBs, participants, nursing and medical staff members of various clinics, hospitals and physician's offices; Flourish Research contract personnel, as well as any other person(s) when carrying out task and responsibilities.

Requirements

• High School Diploma, or equivalent.
• A college degree is preferred but not required.
• Experience: 3+ years' experience within the field of clinical or biological research in patient recruitment.
• Knowledge and Skills: Demonstrates core values & all skills required. Must have experience specifically in patient recruitment, understanding of related guidelines (IRB, FDA, GCP, and HIPAA) preferred but not required. Must have experience with outbound/inbound calling. Must possess excellent interpersonal skills, including written and verbal communications. Must have good critical thinking and problem-solving skills. Must be detail oriented, organized, self-motivated, be able to work independently and in a team, as well as the ability to stay on task and meet deadlines. Must be professional and have a strong work ethic. Must have excellent customer service and telephone skills. Familiarity with medical terminology. Assists with key initiatives/process improvements in the department. Must have the ability to adapt and take on additional tasks as requested. Completes at least 80% of goals annually.

Qualifications

• High School Diploma, or equivalent.
• 3+ years' experience within the field of clinical or biological research in patient recruitment.
• Knowledge and Skills: Demonstrates core values & all skills required. Must have experience specifically in patient recruitment, understanding of related guidelines (IRB, FDA, GCP, and HIPAA) preferred but not required. Must have experience with outbound/inbound calling. Must possess excellent interpersonal skills, including written and verbal communications. Must have good critical thinking and problem-solving skills. Must be detail oriented, organized, self-motivated, be able to work independently and in a team, as well as the ability to stay on task and meet deadlines. Must be professional and have a strong work ethic. Must have excellent customer service and telephone skills. Familiarity with medical terminology. Assists with key initiatives/process improvements in the department. Must have the ability to adapt and take on additional tasks as requested. Completes at least 80% of goals annually.

Skills

• Excellent interpersonal skills, including written and verbal communications.
• Good critical thinking and problem-solving skills.
• Detail oriented, organized, self-motivated, be able to work independently and in a team, as well as the ability to stay on task and meet deadlines.
• Professional and have a strong work ethic.
• Excellent customer service and telephone skills.
• Familiarity with medical terminology.
• Assists with key initiatives/process improvements in the department.
• The ability to adapt and take on additional tasks as requested.
• Completes at least 80% of goals annually.

Benefits

FLOURISH RESEARCH offers an excellent comprehensive benefits package to include: Health, dental, and vision insurance plans, 401(k) with a 100% employer match on the first 4% of employee contributions, tuition reimbursement, parental leave, employee referral program, employee assistance program, life insurance, disability insurance, and a generous PTO plan covering vacation, sick, personal days and 8 paid holidays. FLOURISH RESEARCH is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and not on race, color, sex (including pregnancy and gender identity), citizenship status, national origin, ancestry, gender, sexual orientation, age, religion, creed, physical or mental disability, genetic information, marital status, veteran status, political affiliation, or any other factor protected by law. FLOURISH RESEARCH complies with the law regarding reasonable accommodation for handicapped and disabled employees.