Patient Recruitment Specialist

Flourish Research is one of the industry's most progressive and diversified clinical trial organizations, with strong capabilities across cardiology, metabolic disorders, renal, oncology, CNS, pulmonology, and vaccine research. We strive toward excellence in clinical trials and healthcare, ensuring everyone deserves the best care, regardless of their race, color, gender identity, religion, ethnicity, physical abilities, age, sexual orientation, or veteran status. We embrace employees, customers, and patients from underrepresented groups to help make this vision a reality. The more diversity we have in our team, the more unique perspectives and ideas we share, and the better prepared we are to serve our communities.

About the role

We are actively hiring a Patient Recruitment Specialist to support our Walnut Creek, California site. This is an onsite, non-exempt position with a Monday-Friday day shift (40 hours per week).

Responsibilities

• Read, understand, and communicate expectations around protocol-specified patient visits and procedures.
• Manage a continuous high volume of calls while sitting at a workstation for long periods.
• Recruit qualified study participants into assigned protocols creatively and diligently to fulfill enrollment obligations within the sponsor's timeline, adhering to regulations and rules governing medical ethics, IRB, GCP, and ICH guidelines.
• Ensure potential study participants are called, screened appropriately, and followed up with to provide a timely response.
• Function as a member of the clinical research team in the recruitment department to help ensure departmental goals are met across all studies as assigned by the Recruitment Manager.
• For studies assigned as Lead Recruiter, participate in all planning meetings (pre-SIV, SIV, trainings, protocol review, and follow-up meetings) and maintain campaign portals and associated reporting.
• Phone screen potential study participants using applicable inclusion/exclusion criteria as defined by the study protocol recruitment guide (PRG).
• Enter medical history and demographic information from potential study volunteers into a computerized database.
• Follow up with all no-shows and update status within CTMS in a timely manner, ensuring proper documentation in the comments section.
• Make reminder phone calls for pre-screens and screens scheduled.
• Be knowledgeable about upcoming studies and communicate thoughts on pre-screening, if applicable.
• Participate in walk-in screenings, open houses, health screenings, expos, and other in-person recruitment events as assigned.
• Maintain confidentiality of study protocol information and Protected Health Information (PHI).
• Attend required meetings and training sessions to stay abreast of current and changing federal regulations, study protocols, and Flourish policies.
• Perform all study-related duties in a time- and cost-effective manner in adherence to Flourish policies.
• Perform all duties in a safe and prudent manner.
• Represent Flourish Research professionally and courteously (verbally, in writing, and in appearance) when interacting with staff, sponsors, CROs, IRBs, participants, nursing and medical staff, and others.
• Perform additional duties as assigned by management.

Requirements

• High School Diploma or equivalent (a college degree is preferred but not required).
• 3+ years of experience within the field of clinical or biological research.
• Experience specifically in patient recruitment; understanding of related guidelines (IRB, FDA, GCP, and HIPAA) preferred but not required.
• Experience with outbound/inbound calling.
• Excellent interpersonal skills, including written and verbal communications.
• Good critical thinking and problem-solving skills.
• Detail-oriented, organized, self-motivated, and able to work independently and in a team.
• Ability to stay on task and meet deadlines.
• Professional with a strong work ethic.
• Excellent customer service and telephone skills.
• Familiarity with medical terminology.
• Ability to adapt and take on additional tasks as requested.
• Completes at least 80% of goals annually.

Physical Requirements

• Work is normally performed in a typical interior clinical/office work environment; local travel may be required.
• Ability to sit for extended periods.
• Ability to work in a call center environment with occasional distractions and noise.
• Extensive computer use.
• Ability to properly lift thirty-five pounds and occasionally more than thirty-five pounds.
• Occasional night and weekend work schedules.
• Ability to drive and daily availability of an automobile.

Pay

$26 to $28 per hour (depending on experience).

Benefits

• Health, dental, and vision insurance plans.
• 401(k) with a 100% employer match on the first 4% of employee contributions.
• Tuition reimbursement.
• Parental leave.
• Employee referral program.
• Employee assistance program.
• Life insurance and disability insurance.
• Generous PTO plan covering vacation, sick, personal days, and 8 paid holidays.