Entry Level - Mortgage Servicing Associate

About the role

Xtend, Inc. is seeking a Mortgage Servicing Associate to support daily mortgage servicing operations for credit union clients.

Responsibilities

• Process daily mortgage payments and deposits.
• Handle escrow disbursements (taxes, insurance, PMI).
• Post payments and process sold loan activity.
• Complete month-end participation processing and balancing.
• Communicate with credit unions via Zendesk, email, and phone.
• Maintain accuracy, confidentiality, and compliance.

Requirements

• A high school diploma or equivalent required.
• 1+ year mortgage servicing experience preferred.
• Self-motivated, organized, and capable of managing multiple tasks in a fast-paced environment.
• Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Strong attention to detail and data entry skills.
• Excellent written and verbal communication.
• Able to handle confidential financial information.
• CU*BASE experience preferred.
• Able to make sound decisions and use good judgment when handling challenges.
• Discreet and able to handle confidential information appropriately.
• Reliable, with regular and predictable attendance.
• Positive, professional, and team-oriented in all interactions.
• Able to communicate effectively with diverse audiences in person, over the phone, and in virtual settings.

Qualifications

• High school diploma or equivalent required.

Skills

• Microsoft Office proficiency (Outlook, Word, Excel, PowerPoint).
• Attention to detail and data entry skills.
• Excellent written and verbal communication.
• Confidentiality and discretion.
• Sound decision-making and judgment.
• Effective communication with diverse audiences.

Benefits

• Opportunity to support credit unions nationwide and make a meaningful impact for members.
• A collaborative environment aligned with cooperative values.
• Continuous learning through hands-on experience with CU*BASE and industry-leading tools.
• Unlimited growth potential.

Pay

N/A

Schedule

N/A

About Xtend

Xtend, Inc. is a Credit Union Service Organization (CUSO) that supports its credit union clients with a variety of services, including bookkeeping, back-office support, and contact center services. Joining Xtend means supporting a mission-driven cooperative culture focused on innovation and industry leadership.

About CU*Answers

CU*Answers offers a range of career opportunities, from software development to customer service roles. Our employee development initiatives focus on promoting from within, providing a proven track record of staff member growth and advancement. If you're looking to join a team dedicated to the principles of the credit union industry, explore our current career opportunities today!