Enrollment Support Coordinator

About This Position

This representative is responsible for supporting the EDI enrollment processes for the majority of our clients. This role is critical in managing a queue of technical enrollment cases to ensure timely resolution and maintain a high level of communication standards. The role requires completion of both technical & administrative tasks and frontline client communication.

What You'll Do

• Manage and prioritize a dynamic queue of cases, ensuring service level agreements (SLAs) are met.
• Document case details, progress tracking and communication updates.
• Support frontline enrollment processes by processing enrollment requests, working with payers, and assisting clientele directly.
• Serve as main point of contact for client base, participate in regular client and payer facing calls and email interactions.
• Generate, monitor and routinely follow up on EDI enrollments to ensure resolution.
• Apply critical thinking, logical reasoning and root cause analysis to analyze enrollment issues and develop effective solutions.
• Clearly communicate complex enrollment concepts concisely to payers, providers and internal stakeholders.
• Routinely meet or exceed all key performance indicators (KPI’s), QA goals and SLA’s.

What You'll Need

• Proficiencies in Microsoft Office software including Outlook, Excel and Word.
• Proficiency in manipulating PDFs with Adobe or similar PDF editing program.
• Clear and effective communication including excellent verbal and written skills.
• Demonstrated attention to detail and organizational work habits.
• Able to meet deadlines with a strong sense of urgency.
• Able to prioritize competing tasks under aggressive time constraints.
• Self-motivated with the ability to multitask and work independently as well as in a team setting.
• Able to effectively build and maintain professional relationships with clientele.

Preferred Qualifications

• Experience in provider/payer EDI enrollment revenue cycle management or Healthcare IT.
• 2+ years of experience in technical support, case management or operational role.
• Proficiency with Salesforce or similar CRM platform.
• Familiarity with case management best practices and workflows.