ENROLLMENT COORDINATOR

Patient Engagement

Building trust and rapport as the first voice patients hear during their introduction to Intention Healthcare.

Program Education

• Serve as an internal expert on the member and caregiver onboarding experience, owning program outreach, education, and remote onboarding from start to finish.

Enrollment Support

• Manage a call list to effectively educate target members and their care teams on the benefits of the assigned program for outreach.
• Drive participation and support organizational enrollment goals through consistent outreach and follow-ups.
• Maintain high patient engagement and consent rates.

Patient Satisfaction

• Ensure that patients are provided efficient care coordination for continuity and valued services.

Skills & Competencies

• Demonstrate call handling skills: tone, pacing, clarity/articulation, professionalism, empathy, active listening, and ability to engage patients in conversation while maintaining/implementing Intention Healthcare’s quality assurance expectations.
• Collaborate with the Intention Healthcare Clinical Team in scheduling of in-person or virtual Provider visits to onboard new patients and their caregivers to the program.
• Education: Educate patients and families about health conditions, treatment options, and self-management strategies.
• Advocate for patients within the healthcare system to ensure access to appropriate service.
• Distill and share learnings from outreach and onboarding conversations with Client Success, Business Operations, and Product teams to facilitate continuous improvement on both program positioning and mobile/tablet application adoption.

Qualifications

• Desire to work in and serve an ethnically diverse population.
• Bachelor's degree (Preferred).
• Relevant certifications in healthcare, social services, or related field considered.
• 1-2 years of direct patient care experience, inside sales experience in healthcare preferred.
• Experience in Sales, Care Coordination, or Case Management.
• Comfortable being on the phone throughout the day.
• Familiarity with Electronic Health Records (EHR).
• Previous experience in outreach, community engagement, social services, or related field.
• Bilingual Fluent in Spanish and English (Preferred).
• Excellent communication and public speaking skills.
• Strong organizational and time management skills.
• Cultural sensitivity and ability to work with diverse, underserved populations.
• Proficiency in motivational interviewing and health coaching techniques.
• Proficiency in Microsoft suite including Teams and Excel.

Benefits

• Compensation: $25.00 per hour.
• Job Type: Full-time.

About the Role

Guided by a Population Health model, our team of 500+ providers deliver care in-person, at home, or via telehealth, ensuring patients get the support they need when and where they need it.

Requirements

• Desire to work in and serve an ethnically diverse population.
• Bachelor's degree (Preferred).
• Relevant certifications in healthcare, social services, or related field considered.
• 1-2 years of direct patient care experience, inside sales experience in healthcare preferred.
• Experience in Sales, Care Coordination, or Case Management.
• Comfortable being on the phone throughout the day.
• Familiarity with Electronic Health Records (EHR).
• Previous experience in outreach, community engagement, social services, or related field.
• Bilingual Fluent in Spanish and English (Preferred).
• Excellent communication and public speaking skills.
• Strong organizational and time management skills.
• Cultural sensitivity and ability to work with diverse, underserved populations.
• Proficiency in motivational interviewing and health coaching techniques.
• Proficiency in Microsoft suite including Teams and Excel.