Enrollment Coordinator

Responsibilities

• Takes the lead on ensuring widespread, consistent, and timely enrollment of PACE participants.
• Refines policies and standards around the enrollment process, and monitors and encourages ongoing participation by staff at all levels across the organization.
• Reports to the Enrollment Manager with a dotted line reporting to the Regional Sales Director.
• Works with Operations, Sales & Marketing, and Finance to build quality reporting metrics and assist in ensuring timely updates to operations.
• Oversees, coordinates, improves, and enhances the enrollment process including process, data, etc., in accordance with current and future InnovAge practices.
• Works with enrollment leadership to spearhead and prioritize improvements to the CRM environment, regularly convening stakeholders to discuss new initiatives, ongoing quality metrics, and utilization statistics to proactively manage the information resources needed for internal decision making and internal metrics accountability around enrollment.
• Sets up processes to track and optimize submission activity for level of care evaluations and scheduling.
• Notifies key stakeholders of delayed or missing data and/or document submissions to ensure timely review for potential enrollment.
• Develops tracking to optimize the enrollment process – including submission activity and Medicaid punch-list tracking.
• Becomes Subject Matter Expert (SME) in the CRM application and acts as system administrator.
• Supports new FTE’s on the CRM system as they are on-boarded.
• Evaluates processes and systems around enrollment including interaction with Sales and Eligibility & Financial Determination (EFD) departments to identify opportunities to improve efficiencies and productivity.
• Supports enrollment manager to develop enrollment training documentation as needed to provide users a single source for processes, systems, and resources to support consistency across all centers.
• Extracts and analyzes enrollment data from various systems to analyze opportunities in the process from inquiry through Medicaid approval to help develop enrollment metrics and enhance/optimize the enrollment process.
• Collaborates with Sales & Marketing and EFD to further develop and create new reporting to enhance the enrollment process.
• Provides analysis, outcomes, and solutions from the data and reporting.
• Acts as a liaison between Sales and Enrollment to optimize the enrollment process – including scheduling of intakes, follow-up on unresponsive prospects, visit days, PMIP’s, Initial PA’s, SW assignment, etc.
• Acts as a liaison between Enrollment and Operations to maintain funnel health and update Operations to prepare for enrollments.
• Acts as a liaison between Enrollment and EFD to optimize the enrollment process – including punch-list deliverables.
• Participates via attending daily sales and enrollment team meetings.

Required

• 2+ years healthcare experience working closely with a sales team in an analytical role completing financial/data analysis.
• Strong technology acumen, analytical capabilities, project management skills, structured process thinking, and process improvement expertise.
• Excellent computer skills including CRM, e-mail, MS Office products, and other databases as assigned.
• Demonstrated proactive approach to problem-solving with strong decision-making capability and the ability to achieve performance goals and meet deadlines in a fast-paced environment.
• Ability to set priorities and work well with all levels of personnel.
• Prominent written and oral communication skills.
• Ability to plan, organize, develop, implement and interpret the programs, goals, objectives, and policies and procedures that are necessary for optimizing enrollment.
• Proven decision making and analytical skills.

Benefits

• Empowers seniors to live independently, providing customized healthcare and social support at PACE Adult Day Health Centers.
• Committed to creating personalized care plans for each participant.
• Work alongside talented, respectful, and passionate colleagues within a patient-centered care model.
• Committed to equal opportunity and affirmative action, striving to create a diverse and inclusive workplace.
• Offers a comprehensive benefits package including medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.

Additional Information

• Salary is determined by various factors such as qualifications, experience, and location, and does not include potential bonuses or benefits.
• Attention Florida Applicants: This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.
• Agency Disclaimer: InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.
• Fraud Disclaimer: InnovAge is committed to maintaining a safe, transparent, and respectful hiring process for all candidates. Please be aware that all legitimate email communication regarding InnovAge job opportunities will come exclusively from an email address ending in @innovage.com. At No Point In Our Hiring Process Will InnovAge Request payment from candidates for equipment, background checks, onboarding, training, or any other employment-related purpose Ask for financial information (such as bank account details) before a formal offer and onboarding process is completed through our official systems If you receive a message claiming to represent InnovAge that does not align with the above, it may be fraudulent. We encourage you to exercise caution and refrain from engaging or sharing personal information. If you believe you have been contacted by someone misrepresenting InnovAge, please report the activity to HRAnswers@innovage.com or apply directly through our official career site to ensure the opportunity is legitimate. Your trust matters to us, and we appreciate your interest in joining InnovAge.