Enrollment Coordinator

Key Responsibilities

• Administer end-to-end COBRA processes including qualifying events, notifications, elections, reinstatements, and terminations.
• Ensure compliance with COBRA regulations, timelines, and required documentation.
• Coordinate with vendors, service reps, and internal teams regarding COBRA eligibility and billing inquiries.
• Maintain accurate records related to COBRA participants, contributions, and coverage status.
• Support review and/or reconciliation of customer bills and invoices.
• Process enrollments, terminations, and changes for employer groups and individual members.
• Maintain accurate records of adds, terms, changes within internal systems.
• Liaise with internal teams and colleagues to resolve problems and find solutions.
• Support on all aspects of Commercial health plan and COBRA Administration.
• Provide Help Desk Support for Group Administration department as needed or on rotation.

Essential Skills

• 2 or more years of experience in healthcare, benefit plans, office administration and customer service roles (strongly preferred).
• A High School diploma required; College Degree in Healthcare Administration, Business Administration, Communications, or related field (strongly preferred).
• Excellent skills with Microsoft Office, Microsoft Teams, Zoom, and Smartsheet's.
• Proactive, self-motivated, and skilled in active listening and providing feedback.
• Comfortable working in a collaborative team environment.
• Must be able to type a minimum of 50 wpm.
• Strong sense of urgency and excellent time management skills.