Enrollment Coordinator

About the role

The Enrollment Coordinator supports enrollment and registration processes for multiple educational institutions across various geographic regions and online learning. The position requires some travel for departmental training/meetings and occasional school events.

Responsibilities

• Recruit and onboard families and students interested in enrolling at educational institutions managed by Pansophic Learning.
• Assist with training and supporting the enrollment team.
• Formulate a successful strategy regarding follow-up with prospective and new families and make decisions as to where, when, and if to follow-up.
• Provide superior customer service and support to current and prospective families.
• Respond to inquiry calls and requests for information using the processes, guides, and materials provided by Pansophic Learning through a variety of communication channels including phone, email, and text messages.
• Make outgoing phone calls to contact interested students/parents daily.
• Conduct appointments with prospective student/parents via phone/video to identify educational needs, determine goodness of fit between student and institution, and uncover potential challenges of attending the institution.
• Schedule appointments for prospective families to tour the school(s).
• Provide prospective and newly enrolled families with accurate and up-to-date information regarding registration requirements, school programs, and enrollment information.
• Document all interactions with students in the appropriate CRM system.
• Aid in re-enrollment training and processes for the enrollment team.
• Aid in new employee training and onboarding.
• Represent the educational institutions as the initial point of contact for enrollment and registration activities within assigned region.
• Establish and maintain positive relationships with remote team members and educational institutions.
• Provide school support during enrollment events and registration.
• Understand and apply state rules and regulations to all activities; remain aware of and updated on rules and regulations that affect job duties.
• Identify local community members, organizations, and businesses where meaningful partnerships with the school(s) can be established.
• Collaborate with Marketing Managers to identify and coordinate cross promotional opportunities.

Requirements

Bilingual candidate preferred. Must work PST hours. Ability to learn quickly and work in a remote environment. Excellent relationship building, communication, and phone presentation skills. Superior problem-solving, time management and organizational skills. Solutions oriented with strong follow-up ability. Positive attitude and strong work ethic in a diverse educational community setting. Ability to adapt to changing assignments and multiple priorities. Strong proficiency in using multiple software programs simultaneously including MS Office programs, contact management database systems, Gmail, etc.

Qualifications

Must pass federal, state, and local background checks, as required by the state.

Benefits

Life benefits – time & peace of mind
Paid time off
Retailer contributions
Optional Basic Life and AD&D insurance
Discounted childcare at Early Learning Academies locations
Health benefits – stay well & thrive
Medical, dental, and vision insurance
Employee Assistance Program
Voluntary short-term disability insurance
Voluntary long-term disability insurance
Career benefits – keep growing
Career advancement opportunities throughout Accel Schools and our strong network of 4,000+ instructors and education professionals

Pay

The annual starting salary for this position is between $43,000 – $48,000 annually. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

Schedule

The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.