Enrollment Coordinator
About the role
As the first point of contact within IWP for injured workers, you'll play a crucial role in educating new patients and guiding them through the enrollment process for our specialized Workers Compensation pharmacy services.
What You'll Do
- Serve as the initial point of contact for patients referred by Law Firms and Practice Groups via inbound and outbound calls
- Educate patients about the value and benefits of IWP's services while completing the intake process using persuasive communication techniques to encourage enrollment
- Gather information from referrals to convert them to active patients during the enrollment call to ensure a smooth first experience with IWP
- Coordinate and follow up with patients referred by physicians, and law firms via telephone and text who have enrolled but do not yet need assistance with prescriptions
- Manage daily work queues with attention to detail by having a results-oriented mindset to drive urgency
- Uphold quality assurance standard by consistently meeting Key Performance Indicators (KPIs) and maintain accurate documentation of all contacts
- Use your problem solving, communication, and time management skills to collaborate with Sales, Enrollment, Customer Service (Patient Experience), and Pharmacy teams to resolve any issues or delays with patient shipments
- Take ownership of each interaction and go the extra mile to deliver a positive patient experience, being empathetic and demonstrating compassion
What You'll Need to Succeed
- Ability to work a full-time schedule: Rotating Saturdays (4-6 Saturdays Per Year from 8:00am-12:00pm) once fully trained
- 11:30 - 8:00 PM ET
- 2+ years of customer service experience (inside sales, account management, call center, hospitality or other client facing roles)
- Healthcare industry experience is a plus
- Experience with CRM software like HubSpot or similar
- Strong Problem-solving abilities and a proactive mindset
- Excellent organization and time management skills
- Exceptional attention to detail and commitment to accuracy
- Clear, professional verbal and written communication skills
- Ability to thrive in a fast moving, team-oriented call center environment
- Flexibility and adaptability in response to changing priorities or procedures
- Proficient documentation and follow up skills
- Bilingual in Spanish (preferred)
Why Join IWP?
At Injured Workers Pharmacy (IWP), we're more than just a pharmacy — we're the Patient Advocate Pharmacy. Every day, we make a real difference in the lives of injured workers around the country by ensuring fast, hassle-free access along with No upfront or out-of-pocket costs for the medications they need.
As a specialized home delivery pharmacy focused on workers compensation, we partner with medical professionals, attorneys, and insurance carriers to help injured workers get back on their feet and live full, productive lives.
But what truly sets us apart? Our people. At IWP, you'll find a team that's passionate, driven, and united by a shared mission of helping injured workers in a time of need. We foster a culture of collaboration, open thinking, and yes — we have fun doing it.
If you're looking for a career with purpose, a team that supports you, and a place where you can grow, IWP is the place to be.
Pay
The salary range for this role is $22/hr - $25/hr.