Enrollment Coordinator

About the role

Interwell Health is a kidney care management company dedicated to improving healthcare through partnerships with physicians. We aim to set the standard for the industry and enhance the lives of our patients.

Responsibilities

• Make outbound calls to contact referred members of contracted clients to engage and educate them on the CKD program and its benefits.
• Effectively communicate how our services could benefit prospective patients, overcome patient objections, understand the elements of our value proposition, and adapt this to patients' needs and concerns.
• Meet or exceed set goals, such as rate of enrollments/engagements, call volume, and documentation quality.
• Follow established company policies and procedures and apply acquired job skills to accomplish daily enrollment/un-enrollment operations/processes.
• Determine eligibility for related plan members to ensure compliance, and obtain missing information for enrollment completion.

Requirements

• Must be able to work Monday - Friday 10:00AM to 6:30 PM Central Time.
• 2+ years of experience in patient support, customer service, call center, or sales.
• Strong track record of meeting performance goals.
• Excellent phone presence, including active listening and clear verbal communication.
• Clear and concise written communication.
• High school diploma or GED.
• Positive, compassionate, and tenacious professional approach; must be able to handle multiple tasks in a fast-paced environment.

Qualifications

• We are committed to diversity, equity, and inclusion throughout our recruiting practices.
• We value our differences and learn from each other.
• Our team members come in all shapes, colors, and sizes.

Skills

• Care deeply about the people we serve.
• Work together effectively.
• Bring joy to our work.
• Deliver on our promises.
• Commit to diversity, equity, and inclusion.

Benefits

• Committed to diversity, equity, and inclusion throughout our recruiting practices.
• Value our differences and learn from each other.
• Team members come in all shapes, colors, and sizes.

Pay

• Not specified.

Schedule

• Monday - Friday 10:00AM to 6:30 PM Central Time.

Company

Interwell Health is a kidney care management company that partners with physicians on its mission to reimagine healthcare. We are on a mission to help people and we know the work we do changes their lives. If there is a better way, we will create it. So, if our mission speaks to you, join us!

Learn More

Learn more at www.interwellhealth.com.

Equal Opportunity Employer

We are committed to diversity, equity, and inclusion throughout our recruiting practices. Everyone is welcome and included. We value our differences and learn from each other. Our team members come in all shapes, colors, and sizes. No matter how you identify your lifestyle, creed, or fandom, we value everyone's unique journey.

Recruitment Process

We want to emphasize that these offers are not associated with our company and may be fraudulent in nature. Please note that our organization will not extend a job offer without prior communication with our recruiting team, hiring managers, and a formal interview process.