Enrollment Coordinator

About the role

The Enrollment Coordinator provides administrative and operational oversight for the front-line service model within the Registrar’s Office. This position acts as the primary point of contact for complex customer service escalations, general registration transactions, and information distribution. The Enrollment Coordinator is responsible for abiding by FERPA and institutional academic policies while managing the hiring, training, and operational workflows of a robust student employee team.

Responsibilities

• Hire, train, coordinate, and supervise 10+ student employees.
• Oversee appropriate student staffing needs of the Registrar’s Office, including front-end, transfer articulation, academic scheduling, and graduation.
• Direct and coordinate the comprehensive registration process (walk-in counter, telephone, email, and electronic queue system), resolving complex registration barriers, overrides, and transaction disputes escalated by student staff.
• Coordinate registration and training for self-supported academic units and new Academic Advisors.
• Serve as the liaison between Career Services and the Registrar’s Office to ensure proper input and data integrity of internships.
• Manage purchasing and audit responsibilities for the Registrar’s Office as the account manager, including creating and submitting purchase requisitions and other documents in compliance with university policies and procedures.
• Assist with budget by providing detailed information regarding student work hours and purchasing tracking.
• Perform other duties as assigned.

Requirements

• Ability to work on multiple tasks, coordinate schedules, and meet deadlines.
• Excellent verbal, written, and interpersonal skills to communicate effectively with faculty, staff, students, and alumni.
• Strong conflict resolution skills.
• Demonstrated experience with supervision/mentorship.
• Experience with Google Workspace or equivalent.

Preferred Qualifications

• 4-year bachelor’s degree or relevant experience.
• Experience with Ellucian Banner or other Student Information Systems.

Pay

$38,000.00 annually.