Enrollment Specialist

About the role

The Enrollment Specialist works full-time in the office under the guidance and supervision of the Senior Director of Enrollment. This role involves processing and validating large volumes of data, utilizing advanced Excel functions, and navigating multiple software systems simultaneously. The specialist will make outbound calls to prospective families, provide excellent customer service, and track student persistence through the first 30 days of school. Additionally, the role includes attending community outreach events, supporting recruiting initiatives, and collaborating with the Senior Director of Enrollment and Marketing Department to move prospects from application through enrollment.

Responsibilities

• Process, validate, and maintain large volumes of data with a high degree of accuracy and attention to detail
• Utilize advanced Microsoft Excel functions, including pivot tables, formulas, lookups, filtering, and reporting tools to support operational needs
• Navigate multiple software systems and databases simultaneously to complete daily tasks and projects
• Proactively call inquiries and make outbound calls to prospective families generated through the marketing team
• Provide excellent customer service skills to prospective families
• Follow up with interested families and educate them about Great Hearts
• Track student persistence and progression through the first 30 days of school
• Accurately account for all inquiries and activities associated with prospective families
• Personally develop relationships with families to build interest in Great Hearts
• Act as the liaison to connect families to schools they are interested in and informing them about tours and other events
• Attend community, outreach, and informational fairs and tabling events to inform families and promote brand awareness
• Assists in identifying and developing opportunities to promote applicable recruiting efforts
• Plays a significant role in the design and implementation of ongoing initiatives related to recruiting, enrolling, and retaining students
• Works collaboratively with the Senior Director of Enrollment and Marketing Department to assure timely and efficient movement of prospects from application through enrollment
• Proactively assists in data clean-up and support of newly registered students
• Offer support where needed so that campuses are well positioned to successfully meet their 11th day enrollment goal
• Performs other related duties as assigned

Qualifications

• Bachelor's degree preferred
• Minimum two years experience as a Texas DCO or Registrar required
• Experience using student information systems, CRM platforms, or enterprise databases required
• Advanced Excel in Microsoft Excel skills, including formulas, pivot tables, VLOOKUP/XLOOKUP, data validation, filtering, sorting, conditional formatting, and large dataset management
• Exceptional computer literacy and ability to quickly learn and navigate multiple software platforms and systems simultaneously
• Experience managing, organizing, and analyzing large volumes of data while ensuring data integrity and confidentiality
• Strong analytical and problem-solving skills with the ability to interpret complex datasets and generate actionable insights
• Excellent interpersonal communication skills and the ability to build strong relationships
• Ability to communicate effectively and professionally with students, parents, co-workers and the public at large
• Thrives in an entrepreneurial, high-growth environment; is comfortable with ambiguity and change
• Seeks and responds well to feedback, which is shared often and freely across all levels of the organization
• Works through silos and forges strong cross-departmental relationships in order to achieve outcomes

Personal qualities & values

• Passionately Committed: With humility and curiosity, we seek to know more about our core purpose; seek to share (with each other and with others externally as an advocate); seek to live the mission ourselves with relentless pursuit and intrinsic motivation; seek to understand our work and how it serves the mission…which should result in getting the right stuff done with measurable results because we love actualization – not just the theory
• Servant's Heart: The foundational element of having a servant's heart is the acknowledgement of inherent dignity in their fellow human. Someone with a servant's heart believes that their work is to promote the development of those around them and make it possible for others to be successful in serving the mission of the organization
• Team Player: We believe our mission can only be accomplished through collaboration and receive true joy in being a part of something greater than ourselves; Each of us is one part of a whole, each with different roles, expertise and responsibilities; working together in synchronicity

Additional requirements

• Must complete Texas Department of Public Safety fingerprint clearance and background check
• Physical functions: Requires but is not limited to standing, sitting, repetitious hand and body movements, bending, squatting, and reaching. May be required to move or position equipment up to 50 pounds approximately
• Travel required: May need to travel locally for training and professional development opportunities
• US Work Authorization is required
• Employment is contingent upon successful completion of a criminal history background check and fingerprint clearance in accordance with state requirements

This response is AI-generated, for reference only.