Enrollment Specialist

Walden University was founded over 50 years ago to support adult learners in achieving their academic goals and making a greater impact in their professions and communities. Students from across the U.S. and more than 115 countries pursue online certificate, bachelor’s, master’s, or doctoral degrees at Walden. We offer more than 100 online degrees and certificate programs and are accredited by The Higher Learning Commission.

About the role

The Specialist, Enrollment serves as a team member with an acute ability to build trusted relationships with current and potential students while using in-depth knowledge of the university's programs and features. Specialists provide excellent service to prospective students to understand their personal and professional development goals and identify the appropriate higher education program to enable their future success.

Responsibilities

• Master the various steps in the enrollment process, including specialized areas such as financial aid.
• Effectively communicate the value propositions of our programs to provide an excellent student experience by offering the right program and start date through various communication methods (phone, mail, fax, direct mail) to enable prospects to make informed decisions.
• Utilize critical thinking and problem-solving skills to address and resolve student issues, ensuring a positive student experience.
• Exceed performance standards through personal conduct, individual and team attitude.
• Contribute to business growth by guiding prospective students through the University’s enrollment process and assessing their qualifications for all academic programs, including Doctoral and Alumni programs.
• Conduct quality inbound/outbound communications, increase lead activity, complete accurate applications, maintain a professional demeanor, and foster positive working relationships.
• Consistently track, enter, and ensure accurate student information in computer software while observing confidentiality in a regulated environment.
• Maintain positive relationships with students to support program persistence and generate referral activity.
• Work collaboratively to build strong team relationships with direct team members and other functional departments.
• Participate in training sessions and activities to facilitate student enrollments and team collaboration.
• Perform other duties as assigned and comply with all policies and standards.

Requirements

• Bachelor’s Degree (required).
• 1+ year of customer service, account management, or relationship-building experience.
• Previous admissions experience (preferred).
• Working knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Confident telephone presence.
• Excellent verbal, written, and interpersonal communication skills.
• Self-motivated and able to work effectively in a team environment.
• Proven ability to work independently and manage multiple tasks efficiently while meeting quality standards.
• High-level understanding of products and degree programs offered to students.
• Effective time management skills, sense of urgency, and ability to plan and prioritize daily activities.
• Consultative skills and ability to adapt to change in a fast-paced environment.
• Ability to receive constructive feedback and demonstrate accountability.
• Critical thinking, problem-solving skills, and good judgment.
• Must successfully complete Enrollment Specialist training, including product evaluations and telephone assessments, before certification.
• Maintain confidential student data in line with the Covista Code of Conduct and Ethics policy.
• Comply with Covista Code of Conduct and Ethics policy in all professional activities.

Schedule

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Pay

The expected salary range for this position is between $18.70 and $33.84 per hour. Actual pay will be adjusted based on job-related factors permitted by law, such as experience, training, geographic location, licensure, certifications, market factors, departmental budgets, and responsibility.

Benefits

• Health, dental, vision, life, and disability insurance.
• 401k Retirement Program with a 6% employer match.
• 15 paid vacation days each calendar year.
• 12 paid holidays plus 2 floating holidays.